Customer Success Manager

Trimble Inc. is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. They are seeking a Customer Success Manager to ensure high satisfaction and successful engagement with their products, driving retention and growth while building strong, long-term partnerships.

Responsibilities:

• Forge Strategic Alliances: Establish proactive relationships with key stakeholders to align their business outcomes with Trimble’s innovative technology suite
• Drive Client Advocacy: Deliver high-impact communication strategies that turn customers into evangelists and uncover new growth opportunities
• Champion Customer Health: Monitor engagement metrics and lead internal cross-functional teams to proactively mitigate risks and ensure long-term partnership success
• Orchestrate the Success Journey: Collaborate across the organization to ensure every client has a clear, guided path toward achieving their unique operational goals

Requirements:

• 5+ years of progressive experience in customer success, account management, or client services with direct accountability for retention and growth
• Exceptional consultative and presentation skills, with a track record of engaging effectively with Executive and C-Level teams
• Ability to manage competing priorities and document complex client strategies with high attention to detail
• Proficient in Google Suite and Salesforce to manage customer data and internal collaboration
• Bachelor's Degree or equivalent professional experience
• Industry-recognized Customer Success certification
• Experience utilizing Customer Success platforms such as Gainsight or Totango
• Practical understanding of transportation and logistics best practices
• Formal project management experience or data modeling/predictive analytics skills