Job Description: Application Support Analyst (L1 / L2)

Location: Bangalore – AGS (Hybrid / As per business needs)

Employment Type: Apprentice

Reporting To: Application Manager / IT Operations Manager

Duration: Minimum 6 months up to 3 years, depending on functional requirements

Role Overview

The Application Support Analyst (L1 / L2) is responsible for ensuring the stability, availability, and operational health of business‑critical enterprise applications in production. The role provides end‑to‑end support across incident management, application operations, access governance support, and collaboration with business, platform, and vendor teams, in line with ITIL practices and audit requirements.

Key Responsibilities

• Provide production support for enterprise applications, ensuring uptime and service reliability
• Log, triage, investigate, and resolve application incidents and service requests
• Own incident resolution through closure or escalate appropriately based on severity
• Perform root cause analysis (RCA) and support corrective / preventive actions
• Support post‑go‑live hyper care and transition of applications into steady‑state operations
• Coordinate with infrastructure, security, and third‑party vendor teams during issue resolution
• Support user access requests, approvals, and periodic access reviews
• Maintain operational documentation such as runbooks, SOPs, and knowledge articles
• Ensure compliance with IT, security, and audit controls
• Identify recurring issues and contribute to continuous improvement initiatives

Eligibility

·Only graduates (e.g., B.A., B. Com, BBA/BBM, B.Sc., B.E/B. Techs, Biomedical, Biotech). Postgraduates are not eligible under this program.

Key Interfaces

• Application Managers
• Business Technology Partners
• Infrastructure and Security Teams
• Third‑Party Vendors
• Business Stakeholders

Success Measures

• Incident response and resolution within defined SLAs
• Reduction in repeat and recurring incidents
• Quality and accuracy of operational documentation
• Audit and compliance readiness
• Stakeholder satisfaction

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Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital status, disability, or any other reason.