(fluent English) Product Support Consultant (LATAM)

Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Product Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What You Will Do:

• Provide exceptional technical support for software via calls, emails, and chats;
• Assist customers with product-related inquiries;
• Diagnose and troubleshoot software-related issues, deliver timely resolutions;
• Support customers with software installation, configuration, and day-to-day usage;
• Provide technical assistance for software updates, patches, and new releases;
• Deliver engaging training sessions and webinars for customers;
• Design and develop high-quality training materials, user guides, and learning resources to support ongoing customer education;
• Securely work with customers’ sensitive information.

What you need to succeed in this role:

• Excellent English (C1 for both written and spoken);
• Experience in a customer support or technical support role is a must;
• Solid understanding of software applications and core technical concepts, with the ability to apply knowledge in a practical setting;
• Excellent communication skills, both written and verbal, with the ability to convey technical information clearly to a range of audiences;
• Proven problem-solving skills, with the ability to efficiently diagnose and resolve technical issues;
• Attention to details;
• Positive and responsible attitude;
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Will be a great plus:

• A degree or formal qualification in Computer Science, Information Technology, or a related discipline.

Benefits:

• Fixed schedule: Monday–Friday, 8:30 AM–5:30 PM EDT;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Work-life balance;
• Responsive leadership interested in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded!