Banquet Server

Description

Principal Purpose of Job:

 The banquet server and bartender is responsible for taking the guests through the key phase of their banquet experience. As a Devil’s Thumb Ranch banquet server and bartender, you will be assuming the role of tour guide, communicator, decision-maker, entertainer, curator and rancher (at heart). The banquet server and bartender is responsible for serving food and beverage to guests according to established sequence of service and answering questions pertaining to food preparation.

Essential Duties and Responsibilities: 

• Answering questions regarding preparation of food
• Running food to tables, operating bars as needed
• Handling cash & other forms of payment
• Making proficient sales transactions when required (as an example - cash bar sales) - using a point-of-sale system
• Properly checks I.D.s – for guests who appear to be under 30 years old
• Demonstrating responsible alcohol service according to T.I.P.S certification standards
• Demonstrating impeccable product knowledge
• Properly reading items printed on Banquet Event Orders (BEOs) and executing event orders as prescribed
• Satisfying any/all needs of the guests - regularly checking back with guests throughout their experience
• Maintaining a clean & organized event space– including pre-bussing & table maintenance
• Properly labeling, dating, covering and refrigerating prepped items
• Properly labeling, covering, and keeping hot items hot
• Performing opening, closing & side duties – setting up/breaking down station, etc.
• Properly controlling liquor, beer, and wine inventory
• Demonstrating knowledge of all table/station numbers
• Directing guests to areas & restrooms
• Effectively communicating with co-workers (team members, captains, management, and kitchen teams)
• Entertaining guests to create memorable experiences
• Supporting and contributing to the mission and overall success of Devil’s Thumb Ranch by accomplishing performance objectives focused on guest experiences at events.
• Being Ranch Ambassadors for the guests and know and be able to support Ranch-Wide knowledge to the guests.
• Ensuring Ranch Mission is accomplished
• Helps set up, refresh, and tear down event spaces
• Other duties and responsibilities include seating, making drinks and being a team player.
• Informs Banquet Captain/Banquet Manager of upkeep and maintenance needs of event spaces
• Works with Banquet Captains, and Banquet Manager to ensure execution of events, quality of service, and operation of events in the department.
• Flexible to support other outlets on property as needed/scheduled.

Requirements

Personal Attributes: 

Hard working, courteous, able to work under minimal supervision

Remaining calm in a hectic, fast-paced atmosphere

Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency

Displaying a positive and outwardly friendly attitude toward guests and co-workers

Maintains and exudes DTR’s core values and mission statement

Physical Demands: 

Performing duties which require bending & reaching

Lifting & transporting up to 50-pound dining chairs, booster seats, high chairs, and food/drink – if applicable, emptying trash cans weighing up to 100 pounds 

Standing or walking, for up to 8+ hours

Maintaining a well-groomed appearance (“having a plan”)

Following all uniform guidelines

Practicing all safety & sanitation standards

Recycling products, where possible

Education/Experience: 18 years of age; High School Diploma or GED, 2-3 years experience serving in a fast paced restaurant.