MANAGING PARTNER
The Managing Partner serves as the entrepreneurial leader of their assigned business, maintaining full accountability for driving sales, ensuring guest satisfaction, building a great team, and controlling costs. Managing Partners are eligible to participate in the Managing Partner Bonus Plan.
Managing Partner Responsibilities include, but are not limited to:
• Driving Sales: Takes personal ownership of driving revenue including management of sales building, group sales, VIP efforts and other outreach initiatives.
o Builds a strong sense of teamwork, shared understanding and open between communication between operational, marketing, promotions and sales leaders to achieve revenue goals.
• Leads from the front: Is present and functions as the “face of the business”
o Is in-venue during all peak revenue periods, including Thursday – Saturday night, sports watch events and large group/full venue buyouts.
o Represents the venue in a professional manner to the community-at-large, including marketing partners/sponsors, local businesses, civic organizations, and media.
• Ensures Guest Satisfaction: Ensures an energetic and high-quality delivery of the guest experience, including service, food, beverage and entertainment quality.
o Maintains a professional company image, including facility cleanliness & maintenance, proper uniforms and appearance standards.
o Takes care to ensure all food and beverage is served in accordance with company standards.
o Responds to customer service needs and provides the highest level of service
• Team Building: Builds a strong team with a positive, can-do culture.
o Recruits, interviews and hires management and hourly team members, building a highly capable and committed team.
o Fosters a culture of pride in brand.
o Trains, motivates, rewards, develops, and promotes.
o Takes disciplinary action and terminate team members when necessary.
o Ensures all team members have the tools and equipment needed to effectively carry out their job functions.
• Controls Costs: Controls the day-to-day operations of their business within the policies and guidelines set forth by the company.
o Maintains cost of goods sold, nightly comps, nightly recap reports and safe audits by overseeing inventory counts.
o Controls Profit & Loss by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports and taking appropriate actions to include maintaining appropriate stock of liquor, beer and other bar or restaurant products.
o Prepares Ops Statements and other financial disclosures and take appropriate actions
o Manages service contracts with outside vendors, including consulting agreements, including all third-party entertainment vendors, as well as Entertainment Director if applicable. Ensures proper legal review and approval of all contracts.
o Ensures daily deposits have been deposited, safe counts conducted and venue's cash is secured at all times.
o Completes financial and personnel/payroll related administrative duties accurately, on time and in accordance with company policies.
o Ensures a safe working and guest environment to reduce the risk of injury and accidents and ensures team members have completed applicable compliance training.
Managing Partner Qualifications
• Self-motivated, accomplished leader with proven track record of performance in leading entertainment, food, beverage and related concept(s).
• At least 5 years’ experience in restaurant/nightclub management; multi-unit management a plus. Displays a proven ability to thrive in such environment.
• High School Diploma or GED required; 4-year college degree or equivalent with course work in restaurant management, preferred.
• Reflect and live by the Managing Partner program core values.
• Must speak fluent English, other languages preferred.
• Excellent people management, communication and listening skills.
• Proven ability to build and lead a team while communicating effectively, both verbally and in writing.
• Capable of drafting professional written communication to a range of audiences (i.e. senior leadership, team members, and guests).
• Capable of reading and analyzing basic financial reports and executing fundamental arithmetic.
• Must be flexible and adaptable to change.
• Demonstrated time management and organizational skills.
• Must be internally motivated and detail oriented and have a passion for teaching others.
• Ability to work a flexible work schedule to include evenings, weekends and holidays.
