Service Manager DevOps & Automation
Madison, Connecticut, United States of America
Contract
2 hours ago
Key skills
AICI/CDLeadershipRisk ManagementBudgetingResource PlanningCommunication
About this role
Job Title: Service Manager DevOps & Automation
Location: Madison WI
Location: Madison WI
Organizational Leadership:
- Participate in the development and implementation of policies, standards, and procedures to deliver Automation and DevOps Engineering services with existing enterprise AI adaption strategy.
- Operate with near complete autonomy while collaborating seamlessly across IT and business domains; make architecture level decisions related to DevOps and automation platforms.
- Identify future state needs and drive enterprise wide automation and DevOps maturity.
- Engage directly with senior IT leadership to help shape priorities, roadmaps, and investment strategies for automation and DevOps capabilities.
- Drive transformational improvements in deployment automation, test automation, infrastructure remediation, resiliency, and operational controls.
- Establish standards, govern technical patterns, and evaluate modern tooling across CI/CD, middleware automation, test automation frameworks, and infrastructure as code.
- Act as a top technical mentor and thought leader within the DevOps and automation community, influencing Engineering, Architecture, Infrastructure, QA, and Security stakeholders.
- Supervise direct reports with strong hands on technical leadership and accountability.
Team Management:
- Supervise and mentor IT staff supporting DevOps Engineering, Application Automation, and Infrastructure Automation.
- Foster a collaborative, high performance culture focused on reliability, speed, and automation first thinking.
- Oversee daily operations including task assignments, backlog prioritization, workload distribution, and performance management.
- Oversee staffing, training, skill development, performance management goals and evaluations, and contribute to workforce planning initiatives.
- Allocate resources effectively to meet business delivery and operational goals.
- Monitor and control operational expenses, optimizing cost efficiency of tools, platforms, and vendor services.
- Enforce security policies and compliance requirements across DevOps pipelines and automation tooling.
- Collaborate with security teams to manage risk, vulnerability remediation, and secure automation practices.
- Contribute to budgeting, forecasting, and resource planning activities.
Service Reliability & Performance:
- Ensure reliability, stability, and performance of DevOps platforms, CI/CD pipelines, automation frameworks, and middleware services.
- Monitor and manage system operations, proactively identifying risks and addressing issues to minimize service disruption.
- Ensure automation supports critical operational activities including post patching validation, post disaster recovery testing, environment health checks, and release readiness.
- Utilize ITIL frameworks, DevOps metrics, and industry best practices to define KPIs and provide monthly operational reporting.
- Drive improvements in deployment success rates, automation coverage, defect leakage, and recovery times.
- Process Improvement:
- Identify and implement opportunities to improve operational efficiency, developer experience, and service quality through automation.
- Standardize and document DevOps and automation processes, ensuring consistent and repeatable execution across environments.
- Promote Enterprise Orchestration, configuration management, automated testing, and self service capabilities.
- Provide regular updates to leadership on operational health, automation adoption, and improvement initiatives.
- Continuously evaluate and implement new tools and technologies to streamline delivery and operations.
Service Delivery:
- Lead response efforts for major incidents related to DevOps platforms, automation tooling, or middleware services.
- Oversee root cause analysis and drive corrective and preventive actions to improve reliability and resilience.
- Support strategic initiatives by providing leadership, expertise, and oversight of DevOps and automation resources.
- Ensure successful implementation and integration of new automation frameworks, CI/CD tools, middleware platforms, and engineering solutions.
- Track, measure, and report on KPIs and service level agreements (SLAs) related to DevOps and automation services.
Relationship Management:
- Manage relationships with vendors, system integrators, and third party service providers supporting automation and DevOps platforms.
- Ensure third party services meet performance, security, and compliance expectations.
- Serve as the primary point of contact for DevOps and automation related escalations, inquiries, and issues.
- Build and maintain strong relationships with internal stakeholders to ensure satisfaction with automation and DevOps services.
Education and Experience:
- Bachelor's degree in information technology, Computer Science, or a related field.
- Minimum of 5 years of experience in IT engineering, DevOps, Automation, with at least 2 years in a supervisory or management position.
- Strong experience with DevOps practices, CI/CD pipelines, and middleware or application platform engineering.
- Hands-on experience with application QA automation frameworks and infrastructure automation (e.g., post-patching validation, DR testing, environment provisioning).
- Experience supporting both on-premises and cloud environments.
- Familiarity with IT service management (ITSM) frameworks such as ITIL.
Skills and Competencies:
- Strong leadership and team management skills.
- Deep understanding of DevOps, Automation, and platform engineering principles.
- Excellent problem-solving and analytical abilities.
- Outstanding communication, interpersonal, and customer service skills.
- Proficiency with DevOps, automation, and monitoring tools.
- Ability to manage multiple priorities in a fast-paced, delivery-driven environment.
- Strong understanding of security, risk management and compliance considerations in automated environments.