Thermo Fisher ScientificRemote
Field Service Engineer II (Electron Microscopy) (NYC Remote)
United States of America
Full Time
2 weeks ago
$34 - $61 USD
H1B Sponsor Likely
Key skills
Electron Microscopy SystemsScanning Electron Microscopy (SEM)Transmission Electron Microscopy (TEM)Focused Ion Beam (FIB) SystemsUltra-High Vacuum SystemsHigh Voltage SystemsSystem InstallationSystem MaintenanceSystem Diagnosis and RepairSchematic ReadingMS DOSWindows Operating SystemTechnical Training DeliveryField Service ReportingCommunication
About this role
Thermo Fisher Scientific is a leading company in the healthcare industry, and they are seeking a Field Service Engineer II specializing in electron microscopy. The role involves installing, maintaining, and repairing advanced analytical instruments, while providing exceptional customer service and support for breakthrough discoveries.
Responsibilities:
- Conduct on-site installation of sophisticated equipment and follow testing procedures to ensure accurate working order
- Conduct on-site scheduled planned maintenance visits
- Provide diagnosis and repair support for customers and other field personnel
- Cultivate and develop positive working relationships with customers, system users, and company personnel
- Travel, often on short notice, to customer sites to resolve problems or support other field service personnel
- Complete and submit field service reports
- Provide training to customers and users on system maintenance
- Provide feedback to product quality teams
- Provide appropriate input in writing updating and correcting various Thermo Fisher system documentation
- Provide guidance for various reports including identifying and isolating outstanding problems with the system
- Act as a subject expert and resource for training
Requirements:
- Bachelor's degree in Electronics, Engineering, Physics, Chemistry, or related technical field OR equivalent combination of education and technical experience
- 2+ years of hands-on technical experience installing, troubleshooting, repairing, and calibrating complex analytical instrumentation such as SEM, TEM, FIB, or similar systems
- A detailed understanding and extensive experience diagnosing and repairing ultra-high vacuum and high voltage systems
- Ability to deal effectively with customers
- Excellent interpersonal communication skills; must have a professional working proficiency in English
- Consistent record of fixing sophisticated systems and subsystems down to the component level
- Literate in MS DOS and Windows software environments
- Able to read and interpret schematics
- Familiar with UHV phenomenon and technology
- Must have ability to acquire a valid passport and travel regionally and internationally as required
- Must possess a valid driver's license
- Physical requirements include the ability to lift up to 50 lbs and able to walk a min of 10k steps per day