Digital Project Manager

Centerbase is a company that empowers mid-size law firms to run their practices more efficiently through their cloud-based legal practice management platform. They are seeking a Digital Project Manager to serve as the primary point of contact throughout the implementation process, ensuring a seamless customer experience from sales handoff to post-launch support.

Responsibilities:

• Serve as the primary point of contact throughout implementation, owning the end-to-end customer experience from sales handoff through post-launch transition to customer success
• Lead project kickoff, milestone reviews, approvals, and launch preparation activities, keeping projects on schedule with clear ownership and documented next steps
• Provide guidance to customers on website goals, and SEO/AIO best practices; manage improvement projects for existing customers
• Coordinate cross-functionally with design, content, SEO, production, sales, operations, and customer experience teams to deliver accurate, high-quality work on time
• Collect and communicate key account, branding, and website requirements; track timelines, dependencies, risks, and blockers proactively
• Facilitate customer reviews and approvals, balancing customer preferences with SEO, usability, and accessibility best practices
• Address customer questions, concerns, and escalations in a timely manner; build relationships that support long-term satisfaction and retention
• Ensure customers are successfully onboarded to all purchased products and services, including applicable tools, dashboards, and marketing services
• Maintain accurate project documentation, account notes, and communication records in internal systems
• Identify customer feedback, product improvement opportunities, and process gaps; share insights with appropriate internal teams

Requirements:

• Bachelor's degree in Marketing, Business, Communications, or a related field, or equivalent professional experience
• 3–5 years of experience in project management, customer success, account management, implementation, or a related customer-facing role
• Proven ability to manage multiple projects simultaneously with strong attention to detail and organizational skills
• Strong customer communication skills — via Zoom, phone, and email — including the ability to lead meetings, present recommendations, outreach proactively, and manage expectations
• Comfortable working cross-functionally across creative, technical, marketing, sales, and customer-facing teams in a fast-paced environment
• Proactive, goal-oriented, and confident making decisions independently
• Familiarity with SEO/AIO, website strategy, digital marketing, branding, or user experience best practices is a plus
• Experience with project management tools (Taskray, Asana), CRM systems (Salesforce), website platforms (WordPress, Wix, Shopify), or digital marketing tools (GA4)
• Legal industry experience is a plus