Director, Product Management - Operations

Flock is dedicated to building technology that reduces crime and protects privacy. The Director of Product Management - Operations will lead the Operations product vision, enhance decision making across teams, and drive automation and AI integration in operational workflows.

Responsibilities:

• Provide focused leadership across Implementation, Delivery, Customer, and Supportability product lanes
• Drive a cohesive end-to-end Operations product vision
• Strengthen cross-functional decision making
• Increase operational leverage through better workflow design, automation, and practical AI adoption
• Lead a team of Product Managers
• Guide portfolio-level tradeoffs
• Partner closely with Engineering, AI/Data Science, and Applications teams to turn business priorities into measurable outcomes
• Build trusted working relationships with senior stakeholders across Operations and adjacent partner teams
• Establish a clear operating cadence for updates, decisions, and cross-functional alignment
• Complete a structured read-in across Implementation, Delivery, Customer, and Supportability product lanes
• Assess the current permitting workflow end-to-end, including systems, handoffs, and major friction points
• Define a high-level product engagement model with AI/Data Science and Applications teams so intake and prioritization are clear
• Align key stakeholders on permitting pilot strategy, architecture direction, and execution milestones
• Convert first-month workflow findings into a clear plan with scope, owners, dependencies, and success criteria
• Implement a streamlined cross-functional operating rhythm that improves planning quality and communication consistency
• Lead integrated planning across Implementation, Delivery, Customer, and Supportability with explicit priorities and tradeoffs
• Ensure Engineering, Product, and Operations teams are aligned on near-term goals and decision ownership
• Deliver a meaningful permitting automation milestone, including an end-to-end pilot in at least one jurisdiction
• Establish a repeatable rollout path to expand permitting automation to additional jurisdictions
• Operate as the primary product counterpart for Operations leadership with strong, predictable communication and decision support
• Solidify the Product + AI/Data Science + Applications partnership model for sustained execution
• Publish a forward roadmap of additional operational leverage opportunities across automation, AI, and workflow improvements

Requirements:

• 8+ years of Product Management experience, including direct management of Product Managers
• Strong track record owning internal tools, operational systems, or technical platform products
• Demonstrated success redesigning workflows or automating processes to improve scale, efficiency, or quality
• Executive stakeholder management skills with the ability to influence and build trust with senior cross-functional partners
• Strong product judgment and decision-making ability in ambiguous, high-dependency environments
• Comfort engaging in architecture-level conversations, system/data flow reasoning, and technical tradeoff discussions
• Ability to grow high-performing PM teams while staying close to product details and execution
• Experience translating operational priorities into clear roadmap decisions in partnership with Engineering
• Ability to lead product partnership with AI/Data Science and Applications teams at a strategic level
• Practical fluency with modern AI and automation approaches, including judgment on when AI is the right solution versus simpler product or process changes