Senior Product Manager

One Call is a company focused on providing care coordination and technology solutions. The Senior Product Manager plays a pivotal role in shaping product strategy and delivering solutions that enhance customer experiences across various lines of business.

Responsibilities:

• Develop and communicate a compelling product vision and strategy aligned with business goals, customer needs and quantified impacts
• Conduct user research, analyze data, and gather feedback to identify pain points and opportunities across tools, processes, and experiences
• Create and maintain product roadmaps that balance customer value, technical feasibility, and business impact
• Translate business and user needs into detailed product requirements, user stories, and acceptance criteria for engineering teams
• Partner with engineering, design, marketing, sales, and support to ensure successful product development and launch
• Own the delivery of the features / initiative on the roadmap, escalating issues and blockers that arise during development, driving updates and expectations management with stakeholders and participating / leading the ceremonies as part of our product development life cycle
• Track impact / ROI by defining KPIs to evaluate product success and inform future decisions
• Work with marketing and sales to develop launch plans that resonate with target users and drive adoption
• Oversee products from ideation through development, launch, growth, and eventual sunset if needed
• Advocate for intuitive, delightful, and accessible product experiences by partnering with user experience, conducting user research & surveys and driving rapid prototyping feedback sessions with the people using your products
• Continuously refine products based on feedback, performance data, and market trends to stay competitive
• You may also lead or partner with an Associate Product Manager if the scope of the role and/or product area warrant it

Requirements:

• Bachelor's degree in a STEM (Science, Technology, Engineering or Mathematics) or business-related field, or equivalent education, training and relevant work experience
• 7+ years of experience in product management, preferably in a technology or SaaS environment
• Proven track record of managing successful products from concept to launch
• Experience working with cross-functional teams in Agile environments
• Familiarity with modern product management tools and practices
• Strong understanding of product development methodologies (Agile, Scrum, Lean)
• Excellent communication and storytelling skills, both written and verbal
• Ability to synthesize customer insights, market data, and business goals into actionable product strategies
• Strong prioritization and decision-making skills in fast-paced environments
• Ability to collaborate effectively with technical and non-technical stakeholders
• Experience with tools like Jira, Confluence, Figma, and analytics platforms
• Demonstrated ability to use data to inform decisions and measure outcomes
• Passion for solving customer problems and delivering high-impact solutions
• Commitment to diversity, equity, inclusion, and belonging
• Ability to work independently and as part of a team
• Embody core values such as Think Big, Go Fast, Deliver Awe, and Win Together