Senior Manager, Digital UX Design Storytelling Writer

CVS Health is a company dedicated to building a world of health around every individual. They are seeking a Senior Manager, Digital UX Design Storytelling Writer to lead the creation of compelling digital narratives for innovative healthcare products, collaborating with cross-functional teams to drive user-centered design.

Responsibilities:

• Leads cross-functional teams to define and execute UX narrative storytelling strategies, ensuring alignment with business goals and user needs
• Works with teams executing user research and usability testing to gather insights and validate design decisions for digital product narrative storytelling
• Creates story maps, draft copy, and works with designers on storyboards and animatics to communicate narrative design and storytelling concepts
• Checks with product managers and developers to ensure that UX narrative storytelling is implemented accurately and meet the desired user experience
• Acts as a top-level specialist in the UX narrative storytelling process, from concept to delivery, ensuring that projects are completed on time and within scope
• Consults on competitive analysis and stays updated on industry trends to inform the evolution of UX narrative storytelling strategies
• Communicates regularly with stakeholders to gather and prioritize requirements, ensuring that business objectives are translated into effective UX narrative storytelling solutions
• Coordinates narrative storytelling workshops and ideation sessions that focus on the generation of innovative solutions and promote creativity within the team
• Coaches a team of UX narrative storytellers, providing direction and guidance to facilitate the creation of intuitive and user-centered narrative storytelling experiences

Requirements:

• 7+ years digital work experience
• Adept at problem solving and decision making skills
• Adept at collaboration and teamwork
• Adept at growth mindset (agility and developing yourself and others) skills
• Adept at execution and delivery (planning, delivering, and supporting) skills
• Adept at business intelligence
• Bachelor's degree preferred/specialized training/relevant professional qualification