ServiceNow Architect

We are seeking an experienced ServiceNow Architect to lead the design, architecture, and implementation of ServiceNow solutions across the enterprise. The ideal candidate will have deep expertise in the ServiceNow platform, strong stakeholder management skills, and the ability to design scalable and secure solutions aligned with business objectives.

Mandatory Areas

Must-Have Skills

• ServiceNow 10+ years of experience
• ServiceNow Architecture 5+ years of experience
• ServiceNow ITSM 10+ years of experience
• ServiceNow Solution Design 5+ years of experience

Domain Experience

• BFSI experience preferred

Required Certifications

• ServiceNow Certified System Administrator (CSA)
• Certified Application Developer (CAD)
• Certified Implementation Specialist (CIS)
• ServiceNow Certified Technical Architect (CTA) Highly Preferred

Key Responsibilities

• Define and drive the overall architecture and roadmap for ServiceNow platform implementations.
• Design end-to-end solutions across ServiceNow modules including ITSM, ITOM, ITBM, HRSD, SecOps, CMDB, and Discovery.
• Collaborate with business stakeholders to translate functional and non-functional requirements into scalable technical solutions.
• Provide technical leadership and guidance to development and integration teams.
• Design and oversee integrations with external systems using REST/SOAP APIs, IntegrationHub, and middleware.
• Ensure architecture, coding, governance, security, and compliance best practices are followed.
• Lead platform upgrades, performance optimization, scalability, and Proof of Concept (POC) activities.
• Review and approve solution designs, architecture decisions, and code quality.
• Support Agile planning, technical estimation, proposal development, and risk mitigation.
• Mentor team members through technical guidance, knowledge sharing, and training initiatives.
• Conduct technical audits and recommend continuous process and delivery improvements.

Required Skills & Qualifications

• 10+ years of IT experience with at least 5 years in ServiceNow architecture/design roles.
• Strong expertise in:
• ServiceNow ITSM
• ITOM
• CMDB
• Discovery
• Platform Architecture
• Data Model Design
• Experience with multiple ServiceNow implementations and migrations.
• Strong knowledge of REST/SOAP APIs, JavaScript, Glide API, Flow Designer, and IntegrationHub.
• Understanding of cloud architecture, security, and compliance frameworks.
• Experience supporting enterprise-scale, multi-instance ServiceNow environments.
• Experience working in Agile/Scrum environments.

Soft Skills

• Excellent communication and stakeholder management skills.
• Strong analytical and problem-solving abilities.
• Ability to lead teams and influence technical decisions.

Expectations from this Role

• Design and develop technical frameworks and act as the technical owner for projects.
• Deliver architecture solutions for small to mid-sized projects.
• Guide technical delivery teams and review architecture, design, and code.
• Resolve complex design issues and ensure adoption of industry best practices.

Performance Areas

Solution Definition & Design

• Define solution architecture for projects.
• Design technical frameworks and complex modules.
• Present design documents to stakeholders.
• Validate technical feasibility through Proof of Concepts.
• Optimize solution performance.
• Review design deliverables and conduct code reviews.

Requirement Gathering & Analysis

• Analyze functional and non-functional requirements.
• Gather performance, scalability, and other technical requirements.
• Identify architectural considerations during story definition.

Project Management Support

• Provide technical input for sprint planning and project planning.
• Identify technical risks and mitigation strategies.
• Support development teams in resolving technical challenges.

Technology Consulting

• Analyze technology landscape, processes, and tools based on project objectives.

Business & Technical Research

• Evaluate tools and technologies.
• Support architecture recommendations through research and Proof of Concepts.
• Identify and document emerging technologies and best practices.

Project Estimation & Proposal Support

• Support project estimation and sprint planning.
• Contribute to technical proposals and solution architecture for business opportunities.

Knowledge Management

• Conduct technical training sessions and webinars.
• Create reusable assets, case studies, and knowledge articles.
• Develop reusable architecture models and design patterns.
• Contribute to internal knowledge repositories and certification initiatives.

Testing Support

• Recommend unit test automation strategies using appropriate frameworks.

Process Improvement & Audit

• Improve delivery efficiency through automation and process enhancements.
• Conduct cross-project technical audits to ensure compliance with architecture and coding standards.

Performance Measures

• Reusable components/processes developed and reused.
• Delivery efficiency and adherence to the company principles.
• Technology capability contributions (training, blogs, webinars, white papers).
• Customer feedback and technical quality.
• Relevant technology certifications.
• Proposal contributions.
• Project team and program management feedback.