Forward Deployed Engineer (FDE)

Gaiia is building a leading platform for Communications Service Providers that focuses on customer care. The Forward Deployed Engineer (FDE) will work closely with customers and internal teams to design scalable network solutions and guide their implementation, requiring a deep understanding of telecom networks and collaboration across various departments.

Responsibilities:

• Conduct deep discovery sessions to understand customers’ existing network environments, including CPE, access, transport, core, and OSS/BSS layers
• Document network topologies, business process flows, and integration points with clarity, highlighting constraints, dependencies, and design assumptions
• Help customers and internal stakeholders understand trade-offs and priorities when designing around a mix of new and legacy infrastructure and business operations
• Collaborate with Sales Engineers and Account Executives to support technical discovery and qualification of prospects
• Translate customer network requirements into tailored solutions that showcase the value and feasibility of gaiia’s platform
• Build and implement workflows leveraging gaiia’s workflow builder
• Provide architecture oversight and clarification during onboarding and implementation phases
• Build an efficient and repeatable process for network scoping, deep dive, solution alignment, and implementation
• Act as a subject matter expert for internal teams needing context on customer network design and implementation considerations
• Partner with Product and Engineering to influence roadmap direction based on real-world customer network needs
• Drive requirements to a team of highly-skilled software engineers to develop network provisioning automations based on your designs

Requirements:

• Bachelor's degree in a relevant field (e.g., Computer Science, Network Engineering), or equivalent practical experience, along with industry certifications
• Deep knowledge of the telecom industry and network engineering
• Ability to understand and code workflows in TypeScript/JavaScript
• 5+ years experience as a Network Engineer, Solution Architect, Sales Engineer or similar role within the broader B2B SaaS industry
• Excellent presentation and communication skills, with the ability to effectively articulate technical concepts to both technical and non-technical audiences
• Ability to build and maintain strong relationships with customers and internal stakeholders
• Self-motivated, proactive, and results-oriented with a passion for technology and innovation
• You have the ability to travel frequently in the US, to actively support our customers during key engagements and go-lives