Client Manager, Group Benefits - Premier Markets

Guardian Life is a company focused on inspiring well-being, and they are seeking a Client Manager for Group Benefits in Premier Markets. The role involves managing stakeholder relationships, ensuring client satisfaction, and providing tailored insurance solutions to meet client needs.

Responsibilities:

• Facilitates ongoing stakeholder relationships (with clients, consultants, brokers, underwriters) through proactive client engagement (e.g., meetings, plan reviews) to ensure client retention and satisfaction
• Gather relevant data/information and interprets reports to inform right rate action for clients
• Manages the lifecycle of a client to drive the right policy and plan solutions to their benefit needs, while balancing the needs of the client with that of the business
• Negotiates with multiple stakeholders (e.g., clients, consultants, brokers, underwriters) to manage renewal rates for assigned client accounts and generates strategic plan alternative options to meet the clients' unique benefit needs and financial objectives
• Serves as main contact for plan holder/client accounts to ensure client satisfaction, persistency, growth, and profitability goals are achieved
• Understands the insurance ecosystem, works closely with sales, service, underwriting and support to provide a unified and aligned messaging, strategy and approach to client

Requirements:

• Minimum of 4-6+ years of experience in client management or related field
• In-depth conceptual and practical knowledge in own Job Family
• Basic knowledge of related Job Families
• Ability to solve complex problems
• Experience in managing stakeholder relationships (clients, consultants, brokers, underwriters)
• Proven ability to drive client retention and satisfaction
• Experience in negotiating renewal rates and generating strategic plan alternatives
• Strong understanding of the insurance ecosystem
• Ability to work closely with sales, service, underwriting, and support teams