Associate Project Manager

CINC Systems is a company that provides HOA software aimed at simplifying community management. The Associate Project Manager will lead client implementations, ensuring timely delivery and client satisfaction while managing project scope and collaboration across teams.

Responsibilities:

• Lead multiple, external client implementations, ensuring project deliverables included in the engagement contract are completed timely with client satisfaction
• Serve as primary contact and escalation point for clients and implementation team members for respective implementations
• Build and maintain positive relationships with clients, banks, and business partners
• Achieve revenue targets by accurately forecasting project go-live dates, meeting forecasted completion dates, and escalating as needed to ensure projects remain on track
• Proactively set and manage expectations with internal and external stakeholders regarding project scope, deliverables, timelines, status reporting, and issues & risks
• Establish, socialize, manage, and maintain the project plan with internal and external stakeholders
• Collaborate with Data Operations and Implementation Consulting teams to ensure quality deliverables are completed timely
• Create, update, and communicate Project Schedules including dates, status, and changes
• Accountable for issue and risk identification and facilitation of appropriate resources necessary to resolve issues timely with go to green plans set as needed to keep projects on track
• Provide weekly status reporting to clients, management team, and internal staff
• Plans and leads internal and external project calls
• Identifies, documents, and follows up on action items, tasks, and decisions
• Facilitate smooth transitions between teams to provide a holistic client experience
• Remain knowledgeable of changes to CINC solutions and the industry
• Maintain a high level of commitment to superior client satisfaction throughout the entire duration of the client relationship
• Other responsibilities as needed

Requirements:

• Bachelor's Degree
• 2+ Years of Project Management experience
• Excellent written and verbal communication skills
• Strong organizational, analytical, and problem-solving skills
• Exceptional business acumen
• Able to prioritize workload and work effectively with minimal supervision; demonstrated ability to work concurrently on multiple projects in a matrix environment
• Demonstrated ability to work in a team environment that requires quick turnaround and quality output
• Highly skilled in the use of personal computers and related software applications, including but not limited to intermediate knowledge of the following Microsoft products: Excel, PowerPoint, Project, and Outlook
• PMP Certification a plus
• Change Management experience a plus
• Previous experience in property management operations, consulting, or general finance
• Prior experience with direct client/external-facing engagements