Lead Software Engineer

About Crisis24
Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world. At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.
More information is available at www.crisis24.garda.com


Job Title: Lead Software Engineer
Department: Engineering
Reports to: Director, Engineering
Location: Bangalore, India

JOB SUMMARY
At Crisis24, the Lead Software Engineer designs, builds, and operates backend services powering our global mass notification platform. This role combines hands-on development with technical leadership and production ownership, focusing on delivering reliable, scalable, and high-performance distributed systems on AWS.
You will collaborate with engineering, QA, product, and support teams to deliver high-impact features while driving best practices in system design, development, and operations.

RESPONSIBILITIES
• Design and develop scalable backend services for mass notification and mobile platforms
• Build and operate cloud-native microservices on AWS using containerized architectures
• Own service reliability, observability, and performance, including monitoring and optimization
• Define and evolve REST APIs and service contracts using OpenAPI specifications
• Troubleshoot and resolve complex production issues with strong root cause analysis
• Drive testing strategy across unit, integration, and performance testing
• Collaborate with product, QA, and support teams to deliver high-quality features
• Mentor engineers through code reviews, design discussions, and knowledge sharing
• Contribute to CI/CD pipelines and improve development workflows through automation
• Enforce secure coding practices and system design standards
• Participate in on-call rotations and incident response
• Continuously improve systems through modern engineering practices, including AI-assisted development workflows

QUALIFICATIONS
• Bachelor’s degree in computer science, Information Technology, or related field.
• 7+ years of experience developing applications using .NET Core and REST APIs.
• Java / Spring and Golang (beneficial for broader mass notification ecosystem).
• Hands-on experience with queuing mechanisms such as Kafka and AWS SQS.
• Solid experience with both SQL and NoSQL databases (PostgreSQL, MS SQL, Cassandra, or equivalent).
• Strong understanding of coding standards, design patterns, and unit testing practices.
• Proven experience building REST APIs in containerized, distributed systems.
• OpenAPI/Swagger specification and lifecycle documentation.
• Hands-on experience with AWS cloud services and containerization using Docker.
• Practical experience with Kubernetes for container orchestration.
• Experience implementing AI-assisted development workflows (Copilot, agentic development patterns)
• Experience with test automation using Mocha or similar frameworks.
• DataDog or similar tools for observability, alerting, and troubleshooting.
• Demonstrated ability to implement and maintain CI/CD pipelines and DevOps best practices.
• Strong knowledge of software architecture principles including microservices, SOLID, and DDD.
• Knowledge of secure coding practices and application of security principles.
• Familiarity with Agile/Scrum development methodologies.
• Excellent problem-solving, analytical, and communication skills.


Information Security

Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.