Key skills
Communication
About this role
This is a remote position.
About Us
Ellit Groups is a
Private Equity-backed, woman, minority-led healthcare IT consulting firm
focused on
Provider and Payer organizations
. We partner with healthcare leaders who value operational excellence, real-world experience, and diverse perspectives to drive better outcomes.
Our firm is built by former healthcare operators who understand the realities of running complex healthcare systems. This combination of operator credibility and investment-backed growth enables us to deliver high-impact, scalable solutions.
We differentiate ourselves by bringing practical experience, executive-level insight, and a relentless focus on quality and outcomes . Our success is directly tied to our clients’ success
Position Overview
We are seeking a highly skilled Epic Certified Analyst to support Patient Experience and Patient Access operations. This role focuses on optimizing and supporting core access workflows including scheduling, registration, referrals, and patient engagement tools. The analyst will ensure efficient, high-quality patient access experiences through strong Epic build, troubleshooting, and workflow optimization.
Key Responsibilities
- Build, configure, and maintain Epic Patient Access applications, including Epic Cadence and Epic Prelude
- Support and optimize referral workflows, ensuring accurate routing, processing, and follow-up
- Maintain and enhance scheduling build including visit types, decision trees, and scheduling rules
- Support and troubleshoot patient engagement workflows within Epic MyChart
- Resolve Help Desk tickets related to Cadence, Prelude, MyChart, and referral workflows in accordance with SLAs
- Support Real-Time Eligibility (RTE) processes and ensure accurate insurance verification
- Partner with Patient Access, Revenue Cycle, and clinical operations teams to improve workflows and user experience
- Participate in system testing, validation, and implementation of enhancements and upgrades
- Analyze access-related issues and recommend system or workflow improvements
Requirements
Required Certifications
Candidates must be certified in the following Epic applications:
- Epic Cadence Certification
- Epic Prelude Certification
- Epic Welcome Certification
- Epic MyChart Certification
- Epic Referrals Certification
Required Experience & Skills
- Strong hands-on experience in Epic Patient Access environments
- Deep knowledge of:
- Decision Trees
- Visit Types configuration and maintenance
- Real-Time Eligibility (RTE) workflows
- Referral workflows and scheduling optimization
- Help Desk ticket resolution and end-user support
- Experience working in healthcare IT, preferably supporting Epic access applications
- Strong analytical, troubleshooting, and communication skills
- Ability to work independently in a remote, fast-paced support environment
Work Arrangement
- 40 hours per week (full-time)
- Remote role
- Approximately 25% travel required for onsite support, meetings, or operational needs
Benefits
Benefits
What We Offer:
- Competitive salary and benefits package.
- Opportunity to work in a collaborative and innovative environment.
- Professional development opportunities to advance your career.
- Flexible work arrangements to promote work-life balance.