Server

Description

The Hilton Garden Inn located in Missoula, Montana is looking to add to our hospitality family! The six-story, 146-key hotel is located just outside of downtown Missoula and offers a comprehensive range of amenities including a separate full-service restaurant and 22,000 square feet of meeting space, making it the second largest conference center in the state. If you have a passion for the hospitality industry this position is for you! Come join a wonderful group of people, and a great brand of hotels to start your career.

SUMMARY

Resolute Road Hospitality, a national third-party hospitality management company, is seeking dynamic, driven, service-oriented people to join our family! Whether your goals are short or long-term, we have limitless opportunities for growth within our company. Our leadership team is here to help you realize your full potential and feel supported every step of the way. Join us on the road ahead.

BENEFITS

Travel Perks

Optional Daily Pay

Health/Life Insurance

401k

Paid Time Off

Dental/Vision

Employee Assistance Program

Referral Program

OVERVIEW

To wait on and serve food to restaurant patrons in a friendly, professional, and efficient manner.

ESSENTIAL FUNCTIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Presents menu, answers questions and makes suggestions regarding food and service
• Writes order on check or memorizes it
• Relays and/or enters order into POS system for the kitchen and serves courses from kitchen and/or bar
• Observes guest to fulfill any additional requests and to perceive when meal has been completed
• Clear and reset counters and tables at conclusion of each patron
• May have to clean dishes
• Clean restaurant area
• Maintains a positive and professional approach with coworkers and customers
• Adheres to all safety and brand standards
• Responds to guest requests and complaints timely, efficiently, appropriately and in a friendly manner.
• Maintains professional image at all times through appearance and dress
• Follows Company policies and procedures
• Operates in accordance with all federal, state, and local laws including OSHA, EEOC, wage and hour, and health code laws
• Other duties as assigned by supervisor or management

KNOWLEDGE, SKILLS, and ABILITIES

• Knowledge of food service regulations
• Strong customer service and interpersonal communications skills required
• Able to maintain positive client relationships
• Able to easily and quickly lift and carry heavy trays
• Speak, read, write, and comprehend the English language, proficiently.
• Able to utilize quick thinking and apply quick resolution to guest issues in accordance to the brand standards
• Excellent conflict-resolution skills
• Able to work in fast paced environment
• Able to prioritize, organize, and manage multiple tasks

EDUCATION

High School Graduate or GED preferred.

EXPERIENCE

Previous server experience preferred.

LICENSES OR CERTIFICATES

State issued Food Handlers Card. Any requirements unique to local and state regulations required. Brand standards and/or additional training required.

ENVIRONMENT and PHYSICAL DEMANDS

The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Most work will be performed indoors in moderate temperatures, controlled by hotel environmental systems.

Most work will be performed by standing & walking, up to the complete 8-hour shift or more if overtime is required. At times, may need to sit or walk for extended periods of time. Finger dexterity required. Grasping, writing, repetitive motions, crouching, kneeling, reaching above shoulders, and climbing a ladder may be required occasionally.

Must be able to exert well-paced ability to reach other departments of the hotel in a timely manner.

Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Talking and hearing continuously in the process of communicating with guests and employees.

Employee may be subjected to moderate to loud noise levels from time to time, outdoor weather conditions, work in precarious places, and toxic or caustic chemicals.

Must be able to lift up 40 pounds frequently (on a daily basis), up to 50 pounds occasionally.

OTHER

Servers may be required to work varying schedules as dictated by the business needs of the hotel. This includes attendance at all scheduled brand and job specific training sessions and meetings. May require nights, weekends, and holidays.

Consistent attendance in accordance with the standards set forth by Resolute Road Hospitality must be maintained and is an essential element of the success in this role. If the Server is unable to meet these requirements, he/she will be subject to disciplinary action based on management operating policies, up to and including termination of employment.

E-Verify

Resolute Road Hospitality utilizes E-Verify for all employment authorization verification.

Requirements

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