Project Coordinator

Description

We are a team of home service experts who go the extra mile to ensure peak performance for your home’s plumbing, heating and air conditioning and electrical systems.

What’s in it for you?

• Competitive Compensation: $60,000/year PLUS BONUSES!
• Get paid weekly! Every Friday is payday!
• Medical premiums including dental, vision and life insurance for you AND your family.
• Company Matched 401K.
• Paid holidays in addition to accrued Paid Time Off.
• Ongoing technical and developmental training to further your career.

Responsibilities

• Serve as the primary point of contact for financing, VP calls, and payment coordination.
• Order and verify all equipment, materials, and subcontractor availability prior to scheduling.
• Ensure permits are pulled and scheduled with the customer. 
• Confirm financing is processed, payment details are accurate, and all pre-installation requirements are complete. 
• Coordinate with warehouse and dispatch to schedule installation crews once all details are verified. 
• Submit rebate paperwork and complete HVAC equipment registrations within 3 business days of installation. 
• Enter accounts payable invoices and complete job costing.
• Track, schedule, and close out permits after inspections are completed, including rescheduling as needed. 
• Conduct customer “happy calls” within 48 business hours of job completion. 
• Provide ongoing customer support and assist with inbound calls as needed. 
• Finalize jobs by ensuring all appointments are completed, documentation is accurate, and invoices are fully processed. 
• Verify financing and payment information aligns with completed work. 
• Ensure all materials, purchase orders, and job details are accurately entered; follow up with technicians as needed. 
• Apply appropriate job tags and complete final customer communications. 
• Manage jobs on hold by scheduling follow-ups, reviewing technician notes, ensuring invoice accuracy, and coordinating fund transfers when necessary.
• Other job duties as assigned.

Requirements

•  Experience working both independently and in a team-oriented, collaborative environment.
• At least two years of Customer Service or related experience.
• 3 years of scheduling, planning, and/or coordination experience.
• Strong written and oral communication skills.
• Strong ability to prioritize.
• Strong Attention to Details.
• Ability to follow through with tasks and complete them on time.