Member Solutions Associate

At Landmark Credit Union, we succeed by putting people first - and that starts with you. Our culture of inclusion and collaboration enables us to support our members’ financial wellbeing, positively impact the communities we serve, and help our associates grow their careers. Bring your authentic self to work as part of an organization where you’ll feel valued for your unique qualities, are enabled to reach your full potential, and are recognized for your contributions to our success. We strive to ensure you feel empowered to grow and succeed, while also feeling valued and taken care of, as we all do our part to put people first. We invite you to learn more about this and other opportunities at Landmark Credit Union.


NATURE AND SCOPE

This position reports to the Manager, Member Solutions. This role will primarily work delinquent loans that are less than sixty days past via the auto dialer. They will be responsible to discuss payment and loss mitigation options with members. They will answer inbound calls and need to be able to assist members or get them to the correct person who can.


REQUIREMENTS

1. High school diploma or equivalent.

2. Possess good member service skills.

3. Must be able to learn all account types, loss mitigation tools, and department specialty areas.

4. Excellent verbal and written communication skills, problem solving skills, organizational skills, and the ability to work independently.

5. Must have experience or ability to gain proficiency in all programs and systems used for this job.

6. Must develop a thorough understanding of company policies and procedures as they relate to this position. Must comply with all company policies and procedures and all job-related state and federal laws and regulations.


PRINCIPAL ACCOUNTABILITIES

1. Work accounts primarily less than sixty days past via the auto dialer or through inbound calls received.

2. Negotiate arrangements with members via multiple channels. Phone, text, chat, and/or email.

3. Properly pend accounts out so we can follow-up as needed.

4. Maintain a high standard of professionalism at all times with members and co-workers.

5. Has the ability to assist in multiple areas including late state and clerical, when applicable.

6. Educates members as to any loss mitigation options available to them. Can analyze information to recommend the best possible outcome for the member and Credit Union.

7. Performs other duties as assigned.


EEO/Veterans/Disabled