Role: ServiceNow ITAM Developer
Location: USA Remote
Experience: 7+ Years of Relevant Industry Experience
Required Skills:
Experience in implementing SAMPro.
In-depth knowledge of SAMPro modules with tables.
Assisted customers in implementing SAM Tools across their organization.
Worked on solution designing and implementation as per best practices for various module - SAM Pro.
Working on Reclamation part in ServiceNow to reclaim the unused and low usage of software in client machine.
Experience in Designing, customization, enhancing, workflow configuration and supporting ServiceNow
Experience of working with Service Catalog items in ServiceNow.
Implemented SR's Using Flow Designer Functionality.
Worked on Workflow Editor
Experience working with Client-side scripting (UI Policy, Client Script, UI Actions) and Server-side Scripting (Business Rules, Scripted Include) Editor, Flow Designer.
Worked on Data loading, import sets, Data Source and Transform maps, Reports and Scheduled Jobs.
Worked on Reports, dashboards.
Worked on project with Agile methodology.
Good knowledge of various inventory/ discovery solutions, like ADDM, Bigfix, SCCM, ServiceNow etc. etc.
Design and implement HAM solutions for end to end Asset management lifecycle (from Asset sourcing to Asset Purchase /procurement to deployment to retirement/disposal/donation)
Interact with the Asset Management system to ensure data quality of new or changed Asset records
Ensure data integrity both from the ownership and discovery standpoints
Use the common service data model concepts to maintain the data integrity between cmdb and asset as required.
Analyze the different CI and data sources (with Discovery, procurement system etc) and establish process and solution for maintaining data integrity coming from multiple sources
Monitor ITAM Metrics to determine efficiencies: take appropriate actions to modify.
Work on finding root cause around asset data issues and propose solution for elimination of the same.
Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Work with process owners to understand the process requirements related to the capture of Hardware Asset data and develop technical specifications and solutions
Functional architects experience required.
Work with Application SMEs and stakeholders to perform gap analysis and provide solution.
Participate in Configuration Management meetings and Story Time where appropriate
Review the data being populated into the AMDB and act as partial owner of the AMDB
Minimum of 5 years' experience with Hardware Asset Management process implementation.
Minimum of 5+year experience with ServiceNow Discovery (will be a plus)
Have strong functional understanding of SAM + HAM process and technical skills to build them.
Experience integrating with tools to federate data into the CMDB
Expert in IT Hardware Asset Management Lifecycle processes
Implement Hardware Asset Management processes (from asset sourcing/purchase till disposal)
Good interpersonal skills, including collaboration, communication, relationship building, and negotiation.
Expert in IT Asset Management process & operational delivery
Familiarity with the following concepts: XML, JSON/script language, database, Scripting capabilities such as JavaScript, jelly, SQL.
Ability to discuss credentials, install a product, troubleshoot permission issues, discuss and trouble shoot network connectivity with network engineers
Experience in Service now customization and SR development.
Integration experience using SOAP/Restful API.
Candidates with SAM, HAM and other ITOM mainline certification will be preferred.
