Key skills
AI-powered product featuresAI-assisted developmentMachine learningGenerative AIData-driven product designProduct managementAgile methodologiesAPI integrationWebhooksData exchangeNorth American regulatory complianceData privacySecurity legislationCloud technologiesSaaSPaaSIaaSMarket researchCompetitive analysisUX designLibrary SolutionsAIMachine LearningMLLLMAnalyticsAgileMentoringProduct ManagementCommunicationDecision MakingCollaborationCustomer Success
About this role
Civica is a company that develops software to deliver critical services for citizens globally. The Product Manager will define the strategic vision for their team, create product roadmaps, and oversee the lifecycle management of products to align with the company's mission of becoming a global GovTech champion.
Responsibilities:
- Experience delivering AI-powered product features and working within teams that leverage AI-assisted development (e.g. LLM tooling, automation) to improve delivery and product outcomes
- Strong AI fluency, including a practical understanding of machine learning, generative AI, and data-driven product design
- Experience partnering with engineering teams building AI/ML-powered solutions
- Understanding of core AI concepts (e.g. model performance, accuracy, bias, and limitations) and their impact on product design and user experience
- Develop and maintain a deep understanding of customer needs, market trends, and business goals
- Work closely with various stakeholders across multiple time-zones in engineering, design, marketing, commercial, and customer success
- Conduct customer interviews, surveys, and market research
- Define and prioritize product requirements
- Oversee the entire product development lifecycle
- Identify upcoming risks and proactively implement strategies to mitigate them, ensuring successful product delivery
- Together with the Technical Product Manager, make trade-off decisions when faced with conflicting priorities, resource constraints, or technical limitations
- Collaborate with engineering and design teams to shape solutions that are scalable, feasible, and aligned to customer and business needs
- Drive prioritization, trade-offs, and decision-making across stakeholders
- Plan and execute successful product launches
- Analyze data and metrics to measure performance
- Use data and metrics to inform product strategy and continuous improvement
- Foster strong documentation, knowledge sharing, and clear product communication
Requirements:
- Demonstrated experience as a Product Manager, working in a modern software or product-led organization
- Proven ability to prioritize features and requirements based on customer needs, business goals, and technical considerations
- Strong customer focus, with a continuous drive to understand user needs, pain points, and opportunities to deliver value
- Strong analytical skills, with the ability to use data and insights to inform product decisions and measure performance
- Experience working collaboratively with cross-functional teams, including engineering, design, marketing, commercial, and customer success
- Ability to adapt to changing market conditions, customer needs, and business priorities
- Strong problem-solving skills, balancing customer, business, and technical trade-offs
- Familiarity with Agile ways of working, collaborating closely with engineering teams to deliver value iteratively
- Experience building and maintaining relationships with third-party partners and vendors, enabling integrations and ecosystem growth
- Understanding of integration patterns (e.g. APIs, webhooks, data exchange) to support connected product ecosystems
- Act as a subject matter expert in North American regulatory and compliance requirements (e.g. data privacy, security legislation such as the Patriot Act)
- Represent the product at industry conferences and roadshows, supporting market engagement, customer insight, and commercial opportunities
- 5+ years product management experience
- Strong analytical and problem-solving skills
- Ability to manage product lifecycle complexity
- Excellent communication skills
- Strong customer focus
- Data-driven decision making
- Ability to prioritize effectively
- Agile methodologies
- Stakeholder collaboration
- Strong problem-solving capability
- Extensive experience in a Product Management role
- Experience leading cross-functional teams and mentoring product managers
- A track record of successfully launching products
- Experience using research, iteration and analytics to guide decision making
- Experience leading geographically distributed teams
- Market research and competitive analysis
- UX / human-centered design
- Experience with cloud technologies (SaaS, PaaS, IaaS)
- Experience with Library Solutions