Senior Product Manager, Payment Systems and Fraud Prevention

Nelnet is a company that provides payment technology and education services, and they are seeking a Senior Product Manager for Payment Systems and Fraud Prevention. This role will drive strategy and execution for critical payment system modernization efforts, focusing on enhancing security and fraud detection for a large number of college and student accounts.

Responsibilities:

• Own the end-to-end product strategy and roadmap for core workstreams within our platform, aligning stakeholders across engineering, design, operations, and executive leadership
• Translate insights from colleges, universities, students, and payers into prioritized product requirements that balance institutional needs with scalable platform architecture
• Lead discovery efforts including client interviews, advisory councils, and feedback loops to validate problems and pressure-test proposed solutions before build
• Lead the charge to define strategic and novel applications of AI in our products
• Define and track success metrics (adoption, retention, NPS) and use data to inform trade-offs and continuously improve outcomes post-launch
• Partner with engineering leadership to break down complex modernization initiatives into incremental, shippable releases that minimize disruption to existing clients
• Collaborate closely with compliance, security, and risk teams. Ensure all releases meet PCI Level 1 standards and applicable higher education regulatory requirements
• Influence cross-functional roadmap decisions across integrated products (payment plans, cashiering, refunds, storefronts) to ensure a cohesive client and student experience
• Represent the voice of the client in executive forums, providing clear recommendations supported by qualitative research and quantitative analysis

Requirements:

• Bachelor's degree in Business, Computer Science, Finance, or a related field
• 3+ years of product management experience, including experience managing complex platform or SaaS products
• Experience delivering AI-enabled software to market
• Proven track record of shipping products in agile environments while partnering directly with engineering teams
• Experience defining and using product metrics to drive prioritization and measure success
• Advanced degree in a related discipline
• Product management certifications
• Experience in higher education technology, payments, fintech
• Familiarity with compliance, payment processing workflows, or ERP integrations (Workday, Banner, PeopleSoft, Colleague)
• Demonstrated experience leading fraud detection and prevention initiatives