Tata Consultancy Services is a leading technology services and consulting company, and they are seeking a ServiceNow Engineering Manager. The role involves strategic and operational ownership of the ServiceNow platform, ensuring its health, governance, and alignment with business needs.
Responsibilities:
- Responsible for strategic and operational ownership of the ServiceNow platform, including ITSM, CMDB, HRSD, ITAM, SecOps, integrations, and platform governance
- Acts as ServiceNow Platform Owner with accountability for roadmap delivery, platform health, and stakeholder alignment
- Owns the ServiceNow platform roadmap, backlog prioritization, and release planning across ITSM, CMDB, HRSD, ITAM, SecOps, and custom applications
- Serves as technical and operational owner of the ServiceNow platform, including availability, performance, upgrades, data integrity, integrations, and security posture
- Oversees ServiceNow development portfolio ensuring delivery of critical and high-priority initiatives while balancing operational stability and technical debt
- Leads ServiceNow engineering standards including CI/CD pipelines, source control, deployment automation, and environment governance
- Partners with IT and business leaders to design future-state ServiceNow capabilities aligned with enterprise strategy
- Develops SOPs, standards, and governance models to ensure repeatable, reliable ServiceNow operations
- Leads incident triage, root cause analysis, and continuous improvement initiatives for platform reliability
- Drives automation and integrations across enterprise systems to reduce manual effort and improve data flow
Requirements:
- 8+ years of leading large scale ServiceNow delivery and operational teams
- Strong understanding of ServiceNow platform architecture, data models, and security controls
- Strong customer service orientation with ability to translate business needs into technical solutions
- A demonstrated ability to resolve complex process/systems issues through the identification and analysis of problems from root cause to strategy development and execution is necessary
- Ability to interact and collaborate effectively with business partners and IT end users as described is required
- Create custom dashboards, reports, and Performance Analytics indicators for vulnerability KPIs and trends
- Strong understanding of ServiceNow CMDB, Discovery, and ITSM processes
- Strong analytical and troubleshooting skills
- Excellent communication and documentation skills
- Ability to work collaboratively across security, IT, and risk teams
- Self-driven and adaptable to fast-paced environments
- ServiceNow CSA, CIS, or CAD certifications strongly preferred
- ITIL certification preferred