ServiceNow Engineering Manager

Tata Consultancy Services is a leading technology services and consulting company, and they are seeking a ServiceNow Engineering Manager. The role involves strategic and operational ownership of the ServiceNow platform, ensuring its health, governance, and alignment with business needs.

Responsibilities:

• Responsible for strategic and operational ownership of the ServiceNow platform, including ITSM, CMDB, HRSD, ITAM, SecOps, integrations, and platform governance
• Acts as ServiceNow Platform Owner with accountability for roadmap delivery, platform health, and stakeholder alignment
• Owns the ServiceNow platform roadmap, backlog prioritization, and release planning across ITSM, CMDB, HRSD, ITAM, SecOps, and custom applications
• Serves as technical and operational owner of the ServiceNow platform, including availability, performance, upgrades, data integrity, integrations, and security posture
• Oversees ServiceNow development portfolio ensuring delivery of critical and high-priority initiatives while balancing operational stability and technical debt
• Leads ServiceNow engineering standards including CI/CD pipelines, source control, deployment automation, and environment governance
• Partners with IT and business leaders to design future-state ServiceNow capabilities aligned with enterprise strategy
• Develops SOPs, standards, and governance models to ensure repeatable, reliable ServiceNow operations
• Leads incident triage, root cause analysis, and continuous improvement initiatives for platform reliability
• Drives automation and integrations across enterprise systems to reduce manual effort and improve data flow

Requirements:

• 8+ years of leading large scale ServiceNow delivery and operational teams
• Strong understanding of ServiceNow platform architecture, data models, and security controls
• Strong customer service orientation with ability to translate business needs into technical solutions
• A demonstrated ability to resolve complex process/systems issues through the identification and analysis of problems from root cause to strategy development and execution is necessary
• Ability to interact and collaborate effectively with business partners and IT end users as described is required
• Create custom dashboards, reports, and Performance Analytics indicators for vulnerability KPIs and trends
• Strong understanding of ServiceNow CMDB, Discovery, and ITSM processes
• Strong analytical and troubleshooting skills
• Excellent communication and documentation skills
• Ability to work collaboratively across security, IT, and risk teams
• Self-driven and adaptable to fast-paced environments
• ServiceNow CSA, CIS, or CAD certifications strongly preferred
• ITIL certification preferred