Solutions Engineer

Newton Research is a fast-growing software start-up focused on leveraging AI technology for marketing analytics. The Solutions Engineer role is crucial for driving customer engagement and adoption of AI solutions, requiring a blend of skills in growth, product, marketing, and customer success.

Responsibilities:

• Identify opportunities to integrate platform usage into user workflow habits by guiding customers toward high-value use cases
• Conduct regular check-ins with customers to understand their evolving needs and provide guidance on leveraging Newton’s solutions effectively, acting as the communication bridge between customers and internal AI team
• Monitor customer engagement through various platform utilization metrics
• Serve as voice of the customer, gathering insights from customer interactions and translating them into actionable feedback for the product and AI teams