Senior Manager, Learning and Development, Optimization & Continuous Improvement - Project Management and Governance

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and is seeking a Senior Manager for Learning and Development, Optimization & Continuous Improvement. This role is responsible for executing and improving learning solutions that support business performance, managing learning initiatives, and driving continuous improvement through data analysis and stakeholder collaboration.

Responsibilities:

• Lead Optimization Needs Assessments for Assigned FunctionsPartner with L&D, HR, and business leaders to assess optimization needs within supported teams. Synthesize qualitative and quantitative insights to identify gaps, root causes, and opportunities, and translate findings into prioritized, impact-driven recommendations that inform L&D roadmaps and continuous improvement efforts
• Execute Learning Optimization InitiativesDrive execution of learning optimization strategies aligned to the broader L&D vision. Manage initiatives as structured projects—defining scope, success metrics, timelines, and milestones—while identifying opportunities to improve learner engagement, content effectiveness, and program scalability
• Enable Program Evaluation & Continuous Improvement CapabilityLead and support the development of continuous improvement practices across the L&D team by guiding evaluation of program effectiveness using participation data, learner feedback, and business performance inputs. Build team capability in identifying trends, conducting root cause analysis, and implementing iterative enhancements to improve relevance, learner experience, adoption, and measurable outcomes over time
• Enable Program Delivery Excellence & Build Project Management CapabilityLead end-to-end project management across design, development, deployment, and facilitation while elevating team capability in project management rigor. Establish and model best practices including clear project planning, timeline and dependency management, risk mitigation, and stakeholder communication. Coach and support L&D team members in adopting consistent tools, frameworks, and operating rhythms to drive high-quality, on-time delivery and sustained operational excellence
• Analyze Learning Data & Provide InsightsCollect, analyze, and interpret learning metrics (engagement, completion, satisfaction, application, and impact). Translate data into actionable insights, identify optimization opportunities, and provide regular, data-driven recommendations to L&D and business leadership
• Support Learning Technology OptimizationPartner with LMS administrators and vendors to enhance system functionality, user experience, and content accuracy. Monitor usage trends, identify system-related barriers, and drive continuous improvements to increase adoption and effectiveness of learning technologies
• Serve as a Senior Learning PartnerAct as a trusted advisor to assigned business areas, aligning learning solutions to evolving skill, performance, and engagement needs while reinforcing a culture of continuous learning and improvement
• Mentor & Model Best PracticesProvide guidance and informal mentorship to junior team members. Promote best practices in project management, continuous improvement, facilitation, and stakeholder engagement to elevate overall team capability

Requirements:

• Bachelor's degree
• 7+ years of experience in learning and development, instructional design, or learning and development program optimization
• 3+ years of experience leading projects and mentoring others
• Strong experience managing medium- to large-scale learning initiatives from intake through implementation, using project management tools and structured methodologies
• Solid business acumen with the ability to align learning solutions to operational priorities and articulate impact in measurable business terms
• Strong understanding of adult learning principles and instructional design methodologies, with the ability to guide team members in applying them effectively
• Experience using data and analytics to evaluate learning effectiveness and recommend optimization improvements
• Ability to consult with senior leaders and functional partners to identify capability gaps and translate business needs into practical learning solutions
• Strong stakeholder management skills with the ability to influence across departments and levels
• Comfortable balancing strategic direction with hands-on involvement in a fast-paced, evolving environment
• Willingness to travel as needed
• Master's degree preferred. Equivalent experience in Learning Optimization and Solution Design may be considered in lieu of an advanced degree