Team Member- LE Collections

Job Title: Assistant Manager – Large Enterprise Collections

Qualification:

• Graduate with 5+ years of relevant experience in Accounts Receivable and Collections. 

Skills Required:

• Excellent communication skills in both written and spoken English. 
• Strong email etiquette and professional customer handling skills. 
• Proficiency in MS Office tools, especially Excel and Word. 
• Strong experience in Accounts Receivable and Collection processes. 
• Good analytical, reconciliation, and follow-up skills. 
• Ability to coordinate effectively with cross-functional teams. 
• Willingness to work across different time zones. 
• Team handling and stakeholder management experience preferred. 

Job Description:

• Manage Accounts Receivable and collection activities for Large Enterprise customers. 
• Follow up with customers for overdue invoices and ensure timely collections. 
• Perform customer account reconciliations and resolve outstanding issues. 
• Adhere to the defined collection processes and organizational policies. 
• Ensure timely registration and tracking of disputes for quick resolution. 
• Share invoices, Statements of Accounts (SOA), and related documents with customers as required. 
• Obtain payment advice from customers and update the same in internal systems. 
• Maintain regular customer interaction updates and collection trackers. 
• Coordinate with Cross-Functional Teams (CFT) such as Finance, Sales, Operations, and Customer Support for issue resolution. 
• Ensure payments and settlements are processed as per contractual terms and agreements. 
• Monitor collection performance and support process improvements. 
• Handle escalations professionally and maintain strong customer relationships. 
• Support team management activities and guide junior team members when required.