Key skills
AISalesforceCRMAgileLeadershipStakeholder ManagementMentoringChange ManagementCommunicationCollaborationSales
About this role
OSF Digital is a leading digital transformation specialist and trusted Salesforce partner for over a decade. We excel in B2B, B2C, and multi-cloud solutions and recently celebrated our 20th anniversary.
Our AI-powered solutions drive data-informed decisions and enhance operational efficiency. With 45 locations and 2,000 clients worldwide, we build trust through innovation.
About the Role
OSF Digital’s Salesforce Solutions Architects are responsible for providing architecture strategy and design for OSF Digital clients, with a focus on Salesforce and its related integrations and technologies. Solutions Architects are also expected to help OSF Digital build specialist capabilities in relevant Salesforce fields such as CPQ, B2B, and AI.
This role encompasses a minimum of 80% billable utilisation , with any remaining time focused on pre-sales, internal initiatives, and contributing to high-quality, profitable service offerings. Identifying and qualifying opportunities within existing accounts will also form part of this position.
On a project basis, the role requires some hands-on technical involvement in addition to project leadership and client relationship management. As senior members of the team, Architects are expected to share knowledge through mentoring and coaching junior consultants.
Requirements
Deliver solution designs for clients that meet OSF Digital’s high standards for quality, timeliness, and profitability.
Contribute to requirements gathering and the creation of specifications and architectural artefacts.
Identify cross-sell and up-sell opportunities across the client base.
Provide hands-on delivery within projects as required (development/configuration).
Develop project estimates and scope documentation.
Contribute to building OSF Digital’s IP and knowledge base.
Work closely with internal teams to shape tools, artefacts, and the overall capability of a successful practice and market offering.
Support pre-sales activities, collaborating with the business development team.
Build strong, trusted relationships within OSF Digital’s client base.
Stay informed on market trends to help OSF Digital remain at the forefront of the Salesforce ecosystem.
Skill Set Summary
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A technical leader, bilingual, with Salesforce experience; expertise in Core, Loyalty, or B2B would be advantageous.
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Native or fluent Japanese speaker preferred.
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Strong/professional-level English communication skills.
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3+ years of hands-on architecture experience.
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10+ years of commercial experience.
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Proven ability to architect and deliver solutions to both large and small organisations, particularly in complex, enterprise-level environments.
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Salesforce Consultants and Architects are expected to hold and maintain a current Salesforce Administrator certification, in addition to any other relevant certifications (Service Cloud, Sales Cloud, and App Builder are particularly valuable).
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Demonstrated experience in consulting, stakeholder management, and project delivery.
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Understanding of CRM systems (specific Salesforce experience is highly beneficial).
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Knowledge of Agile frameworks and change management practices.
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Experience across multiple industries is advantageous.
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Ability to make sound recommendations based on a deep understanding of clients’ technology landscapes.
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Excellent documentation and communication skills.
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A team player who builds relationships based on trust and collaboration.
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Growth mindset and continuous improvement orientation.
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Strong business acumen and commercial awareness.
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Background in a range of integration technologies and platforms — both design and implementation.
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Focused on achieving outcomes with high levels of initiative and drive.
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Exceptional client service skills; an active listener who provides clarity and solves the right problems.
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Self-confident, with the ability to maintain composure and presence in high-pressure environments.
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Flexible and adaptable, able to apply expertise appropriately in a variety of settings.
Benefits
Why join OSF Digital?
We are a rapidly growing team of diverse individuals passionate about performance, technology, and customer satisfaction. As a work-from-anywhere company, we prioritise what you deliver over where you work. OSF Digital emphasises work-life balance and employee satisfaction, fostering an innovative and open culture that empowers individuals to make a positive impact.
OSF Digital is proud to be an equal opportunity employer, where you can bring your whole self to work. Join an inclusive and passionate community of professionals who help bring about digital transformation for businesses around the world. At OSF Digital, we welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, national origin, marital status, or any other protected category in any of the jurisdictions in which we conduct business.