About the role
The Analytical Customer Success Consultant is an individual contributor within NIQ’s Regional Retail Customer Success HQ team. In this role, you will partner closely with the headquarter of a strategic global retailer, acting as a trusted advisor who translates complex business challenges into clear, data-driven recommendations.
You will combine strong analytical expertise with stakeholder management to support strategic decision-making and drive measurable commercial impact across markets. This is an ideal opportunity for someone who enjoys turning data into action, influencing senior stakeholders, and building long-term partnerships in an international environment.
The role is based in Milan and operates within a highly collaborative European setup, working closely with teams across Italy, France, Germany, and other markets.
You will work in a hybrid model, combining remote work with at least one day per week in the Milan office. Strong English skills are essential.
Key responsibilities
· Act as the primary Customer Success partner for a strategic retailer HQ, building and maintaining trusted relationships with senior stakeholders
· Translate business priorities into structured analytical briefs and lead the development of clear, actionable recommendations
· Leverage deep customer analytics expertise and collaborate with Analytics, Product, RMS, CPS, and local Customer Success teams
· Ensure cross-country alignment and consistency in delivery across European markets
· Identify and develop commercial opportunities to strengthen and expand the partnership
· Apply NIQ data, tools, and analytical frameworks to address key business topics such as pricing, promotion, and revenue optimization
· Present insights in both formal and informal settings (virtual and in-person), adapting communication to different audiences
· Contribute to internal initiatives, fostering collaboration and supporting broader NIQ objectives
Qualifications
· 3+ years of experience in Customer Success, Account Management, or Consulting, ideally within market research, analytics, FMCG, or T&D environments
· Strong understanding of T&D and retail dynamics (manufacturer–retailer relationships)
· Proven ability to build and manage senior stakeholder relationships
· Strong analytical mindset with excellent numerical skills
· Consulting-style communication skills, with the ability to simplify complex insights into clear, compelling stories
· Proactive and structured way of working, with the ability to operate independently in a fast-paced environment
· Experience leveraging digital tools and AI to enhance productivity and insight generation
· Advanced Excel and PowerPoint skills; Power BI is a plus
· Fluency in Italian and English (written and spoken); additional European languages are an advantage
· University degree or equivalent professional experience
What we offer
· Flexible hybrid working model
· Volunteer time off
· LinkedIn Learning access
· Employee Assistance Program (EAP) for emotional and mental wellbeing
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Our Benefits
NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion
