Customer Service Trainee

Description

Key Responsibilities:

ZIM Integrated Shipping Services’ strategy as a global niche carrier offers distinctive advantages to customers worldwide.

ZIM operates in select trades, where it has a competitive advantage and where it can provide superior service. In these trades, ZIM is a significant player with a sizable market share.

We maintain a flexible partnership approach with other major carriers, and our new line structure is a much-needed alternative to customers concerned about the current alliance-dominated market.

We make the most of our flexibility and creativity to provide premium services and solutions adapted to our customers’ evolving needs. Our professionalism is built on decades of experience and skill, and a history as trailblazers in the container shipping business.

With a proud, decades-long heritage, we are confident in our ability to maintain our position as a top industry performer dedicated to efficiency and profitability, as we continue to deliver exceptional service to our customers.

MAIN PURPOSE OF THE ROLE

• Supporting daily logistics and transportation activities related to import and export shipments.

• Assisting with container and equipment administration, reports, data verification and basic operational follow-up.

• Supporting cargo and documentation processes to ensure timely and accurate shipment handling.

• Assisting with booking requests, transport orders and operational requests in cooperation with internal departments and external service providers.

• Supporting communication with terminals, depots, forwarding companies and other logistics partners.

• Maintaining data accuracy in company systems and supporting document archiving activities.

• Providing administrative and operational support to Customer Service and Logistics teams.

• Learning shipping, container transportation and supply chain processes in an international environment.

Requirements

• Student in Logistics, Transport, Supply Chain, International Trade, Economics or related field.

• Interest in logistics, maritime transportation, and international trade.

• Good knowledge of MS Office applications, especially Excel and Outlook.

• Strong attention to detail and willingness to learn.

• Good organizational and communication skills.

• Excellent English (must).

• Previous internship or part-time experience in logistics, forwarding or customer service will be an advantage.

We are looking for candidate who demonstrates the following competencies:

• Customer service approach (internal & external) – To cooperate with customers and colleagues in an effective and efficient manner and provide professional support.

• Planning and prioritizing skills – To manage assigned tasks within agreed timelines and priorities.

• Quality oriented – To work according to established procedures and ensure accuracy of operational data.

• Team player – To foster teamwork and cooperation while establishing strong working relationships.

• Proactivity – To show initiative, seek learning opportunities and support continuous improvement of processes.