Business Support Assistant

The Service & Team:

Would you like to do a job that makes a difference and be part of a team whose aim is to improve the lives of our residents living in Cornwall?

Would you like to work for an organisation who has the following values embedded into everything that we do?

•                           Compassion

•                           Honesty & Integrity

•                           Trusting & Being Trustworthy

•                           Fairness & Respect

•                           Openness & Collaboration

 

The Role:

We have 1 full-time & 1 part-time vacancy for two Business Support Assistant in Safe and Caring Communities whose core focus will be to support the work of our frontline practitioners; enabling them to achieve the best outcomes and prioritise direct work with the residents of Cornwall and ensure timely communications with service users and partner agencies.

Our working week is:

Monday – Thursday 08.45 – 17.15

Friday 08.45 – 16.45

Successful applicant will work as part of a team, supporting the residents of Cornwall across the county through the delivery of high-quality business support services. Duties will involve a range of tasks including the monitoring of admin mailboxes, distribution of correspondence and reports, records management, meeting administration and detailed recording of complex meetings within strict timescales, financial transactions and input of information to the Case Management System.

Whilst the location/work base for these roles has been specified, our evolving ways of working means that the role may require you to work remotely (e.g. from home/other locations). We work flexibly to most effectively support the people, services and organisations that we support and will discuss this with you during the recruitment process. There will be a requirement to assist with the delivery of business support within our core business hours, Monday – Friday and to attend the office on a rota basis and when business need requires this.

This position will be subject to a basic criminal record disclosure check. 

 

What you’ll need to succeed:

Applicant should have 4 GCSEs (A-C), or equivalent, including English and Maths and have excellent keyboard skills. Experience of working in an office environment would be an advantage. Comprehensive training will be given and once established in the role, opportunities for career development will be available.

You will have good interpersonal and communication skills, with the ability to liaise appropriately with all levels of staff, service users and other agencies. A professional approach, applying discretion and diplomacy is essential. We also require flexibility and the ability to enjoy the challenge of working within a busy team environment, producing good quality, accurate outputs while working to deadlines

Please read the role profile for the full details of this role attached below in this advert

 

What you’ll get in return:

Cornwall Council’s ambition is to be an employer of choice, a high performing Council and a learning organisation. We commit to providing a reward and benefits package to attract, motivate and reward our employees. We offer a range of flexible working options to our staff. This helps provide our employees with a greater work/life balance. Whilst still ensuring that service needs are met.

Our core employee rewards and benefits include:

·         a competitive salary.

·         a defined benefit pension scheme, based on your career average earnings. This includes the option for extra voluntary contributions

·         a generous annual leave entitlement with the potential to purchase additional leave.

·         A national award-winning employee health and wellbeing programme

·         Employee benefits scheme giving employees access to a wide range of discounts to local and national goods and services.

Additional Information:

Please note, we are unable to offer sponsorship for this role

The full role profile is attached here

We recommend saving a copy of this to refer to if you are invited to an interview.

For more information or an informal chat about the role please contact: Neil Palmer – AdultsAdminWest@Cornwall.Gov.uk 

 

Application Process

Please attach a supporting statement to your application, you can add your Education & Qualifications details manually using the application form timeline or you can upload your CV. Remember to demonstrate why you are suitable against each of the points marked as ‘Application’ on the Role Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had. Guidance on how to complete your application can be found here – The application process.

Please include the following in your supporting statement:

• Please detail your experience in maintaining good quality records and filing systems, both electronic and paper based.
• Please tell us about your experience of working within an administrative/business support role.
• Please include an example where you have delivered good quality, clear and accurate outputs whilst working to tight deadlines.
• Please can you include a detailed example of when you have arranged and minuted a meeting. 
• Please list which Microsoft Office based applications you are able to use confidently and provide an example of how you have used one of the applications to support you in completing a task

 

Please note that applications cannot be edited after they have been submitted, please contact careers@cornwall.gov.uk if you have any queries or require assistance with your application.

Existing employees must apply using their Cornwall Council email address through the Opportunity Marketplace on Oracle.

 

Cornwall Council deliver services to more than half a million local people and over five million visitors a year. Working here - Cornwall Council

  

We are happy to talk about flexible working options such as part-time or compressed hours. More examples of our flexible working opportunities can be found here - flexible working options.

 

Fairness and inclusion are at the heart of our vision for Cornwall. In order to best serve our communities, we are striving to achieve a diverse workforce that is inclusive of all backgrounds, cultures and identities; e.g., race, disability, sex, gender reassignment status, age, religion and sexual orientation. We are an equal opportunities and Disability Confident employer, and we will assess applicants on their merits.

 

Cornwall Council is committed to safeguarding and following safer recruitment principles to help make sure our staff and volunteers are suitable to work with children, young people and adults at risk. It’s a vital part of creating a safe and positive environment and making a commitment to keeping all service users safe from harm.