Lead Product Experience Strategist

Role –  Lead Product Experience Strategist in Charlotte, North Carolina

Location – Charlotte, NC (3 Days per week Onsite)

Duration – Long Term

 

 

Role Summary:

The Lead Product Experience Strategist focuses on improving product decision quality before development begins. This role grounds product direction in real-world, end‑to‑end operational workflows (people, process, systems) to ensure measurable business value and clear differentiation.

This is not a UI design or research-only role.  

 

Key Responsibilities:

Analyze end-to-end operational workflows to identify inefficiencies, failure points, and workarounds

Quantify impact (time saved, cost avoided, errors reduced, risk mitigated)

Influence decisions on what to build, change, defer, or stop before development

Define future-state workflows and experience direction that improve efficiency and scale

Partner early with Product and Engineering to challenge assumptions with evidence

Support build vs. buy decisions based on workflow and data impact.

 

What Success Looks Like:

Better product decisions made pre-build

Reduced wasted development effort

Measurable operational improvements

Clear differentiation in how work is done through technology

Required Experience

 

7–10+ years in product strategy, experience strategy, service design, UX strategy, or strategy-focused product management

Strong operational workflow thinking (beyond UI or features)

Proven ability to influence product decisions upstream

Experience quantifying business impact and clearly communicating outcomes

Comfortable influencing without formal authority

Healthcare or other complex/regulated domains preferred

 

Non‑Negotiable Screening Criteria:

Influencing, changing, or stopping product decisions before build

Identifying high-impact workflow issues others missed

Quantified business impact (time, cost, errors, or risk)

Ownership of outcomes, not advisory-only contributions

 

Market-Equivalent Titles (For Sourcing):

Product Experience Strategist

Service Design Lead / Senior Service Designer

Product Strategy Lead

UX Strategist (Senior/Lead)

Experience Strategy Lead

CX Strategist (complex operations)

Strategy-focused Product Manager