Customer Service Associate

Safe Haven Security Services, LLC. is a dedicated home security company focused on providing peace of mind and protection to families. They are seeking a detail-oriented Customer Service Associate to assist customers over the phone with internet packages, data entry, and maintaining customer satisfaction.

Responsibilities:

• Participate in training and professional development activities
• Perform quality assurance to guarantee customer satisfaction
• Accurately enter account information and customer data into the company’s database
• Answer inbound customer calls and respond to inquiries related to internet and security services and package offerings
• Provide detailed information about internet packages, pricing, and available promotions
• Assist customers in selecting the most suitable ADT services and internet plan based on their requirements (speed, usage, location, etc.)
• Assist customer by entering customer personal info and creating ADT profile
• Follow up with potential customers as needed to ensure satisfaction and support any issues
• Process orders, schedule installations, and provide necessary details regarding service activation
• Maintain up-to-date knowledge of current product offerings, promotions, and company policies
• Resolve customer inquiries or concerns, escalating issues when necessary to the appropriate department
• Meet or exceed department performance expectations
• Actively participate in staff development and meetings
• Work in a positive and collaborative manner with team members
• Be punctual and maintain a good attendance record
• Perform additional duties as assigned

Requirements:

• High school diploma or equivalent
• Minimum of 2 years of customer service experience
• Availability to work 5 days Monday - Saturday between the hours 10am - 10pm; this includes the 10-7, 11-8, and 1-10 shifts
• Basic Microsoft Office knowledge
• Excellent communication and interpersonal skills
• Ability to work with little supervision and be self-motivated
• A secure and private location for company equipment
• Proficient in multitasking and time management
• Maintain a positive work environment
• Ability to work in a fast-paced environment
• Trustworthy and reliable
• Solution-oriented thinking and a results-driven focus
• Attention to detail and accuracy
• Ability to maintain confidentiality
• Reliable high-speed internet with a minimum download / upload speed of 500 Mbps to support video conferencing, system tools and call quality
• Knowledge of internet services and packages is preferred