Customer Service Representative (Miami, Florida)

Guided Planet Corp is the future of lifestyle management, offering a multi-channel messaging and payments platform. They are seeking a Customer Service Representative to assist with customer inquiries, manage accounts, and provide excellent service while being fully bilingual in English and Spanish.

Responsibilities:

• Search accounts using internal systems
• Answer incoming calls
• Research and open new ticket inquiries
• Receives and responds to internal and external customer service inquiries via e-mail and platform
• Working knowledge of Microsoft applications (Excel, Word, PowerPoint, etc) , mainframe systems, and Outlook
• Resolving member request within specified timeframes
• Able to perform research with internal and external customer information
• Manage multiple priorities, excellent multi-task managing skills to achieve service level agreements - excellent problem solving skills
• Previous concierge experience
• Excellent problem solving, analytical skills and highly organized
• Excellent communication skills (written/verbal)
• Scheduling flexibility and ability to think outside the box

Requirements:

• Search accounts using internal systems
• Answer incoming calls
• Research and open new ticket inquiries
• Receives and responds to internal and external customer service inquiries via e-mail and platform
• Working knowledge of Microsoft applications (Excel, Word, PowerPoint, etc), mainframe systems, and Outlook
• Resolving member request within specified timeframes
• Able to perform research with internal and external customer information
• Manage multiple priorities, excellent multi-task managing skills to achieve service level agreements - excellent problem solving skills
• Previous concierge experience
• Excellent problem solving, analytical skills and highly organized
• Excellent communication skills (written/verbal)
• Scheduling flexibility and ability to think outside the box
• Must be fully bilingual in english and spanish
• Additional languages such as French, Italian, Chinese, Malay, Portuguese, and German is a plus