DevOps Engineer, II

Encoura is dedicated to empowering students and institutions to create meaningful connections for informed decision-making. The Azure DevOps / Site Reliability Engineer will own and operate cloud-native platforms, design and automate Azure environments, and lead cloud migrations while ensuring system reliability and performance.

Responsibilities:

• Own and maintain the reliability, performance, and availability of large-scale production systems — monitoring dashboards, reviewing alerts, and resolving incidents as they arise
• Serve as primary on-call and incident responder for customer-impacting issues, triaging, coordinating resolution, and leading post-mortems
• Design, build, and improve CI/CD pipelines using Azure DevOps, GitHub Actions, Jenkins, and Octopus Deploy
• Automate Azure infrastructure and services (Web Apps, Functions, SQL, Storage, Key Vaults, Entra ID) using IaC tooling
• Collaborate closely with engineering, product, and security teams to support deployments, migrations, and compliance initiatives
• Drive cloud cost optimization, scalability, and auto-scaling initiatives across hosted environments
• Implement and modernize incident management tooling and enforce security best practices and system hardening standards

Requirements:

• BS in Computer Science, Software Engineering or equivalent, or a Bachelor's in an unrelated field with at least 7 years of professional experience
• 4+ years of experience in DevOps, SRE, or Cloud Engineering with a strong hands-on background in Microsoft Azure production environments
• Proven experience designing and operating CI/CD pipelines (Azure DevOps, GitHub Actions, Jenkins, Octopus Deploy)
• Demonstrated ability to lead cloud migrations, infrastructure automation, and incident response at scale
• Experience with Azure services including Web Apps, Functions, SQL, Storage, Key Vaults, and Entra ID
• Ability to independently design and deliver complex technical solutions with minimal direction
• Strong understanding of security best practices, system hardening, and compliance standards
• Excellent collaboration skills — comfortable partnering with engineering, product, and security stakeholders
• Very strong scripting and automation skills – you believe we should automate just about everything
• Experience as a champion of Infrastructure as Code. Able to lead the transformation from manual 'hands-on' in Azure to Infrastructure as Code using tools such as Terraform or ARM/Bicep templates
• Solid understanding of Azure billing and cost modeling
• A relevant Master's degree is a plus
• Experience supporting application development teams who work in an iterative-based development environment using Agile/Scrum/Kanban
• Intellectually curious – prepared to challenge and be challenged
• Constantly strive to learn new technologies and look for ways to stay up to date in this rapidly changing industry