Digital Marketing Account Manager (Client Facing)

SMB Team is the fastest-growing digital marketing and coaching business for attorneys nationwide. They are seeking a Digital Marketing Account Manager to manage client accounts, ensure service performance, and develop strategic relationships with clients.

Responsibilities:

• Manage an assigned portfolio of accounts by overseeing the client services to ensure they are performing well, on-time, and implemented to the clients’ needs
• Work with the clients and their staff to make strategy decisions and pivots (this may mean pushing back on the clients’ requests if it won’t actually get them the results they are looking for, we are the experts!)
• Work with our internal services teams to strategize for the clients’ needs
• Identify areas where the clients’ services are lacking and offer proposed solutions to fill those gaps, including upgrading their services to higher tiers
• Coordinate and execute monthly reporting calls with the client
• Over-communicate with clients in an effective and clear manner regarding the work being performed and results achieved

Requirements:

• 3-5 years of experience working at a digital marketing agency
• A deep understanding of digital marketing services and strategies
• Proven track record in managing client accounts
• Excellent communication skills and ability to manage client expectations
• MUST have strong interpersonal skills
• A keen eye for detail that zealously looks for any areas of improvement in your communications, the client's results, and our processes
• Solid organization skills so that you can effectively manage your daily, weekly, and monthly to-do list
• Proactive and resourceful in all aspects of your role
• Be able to work well in a fast-paced environment and adapt to frequent changes
• SEO + PPC or SEO + SOCIAL experience is required
• Experience working in the legal industry is a plus
• Experience with Google Ads. Local Service Ads and Facebook Ads are a plus