Field Service Engineer III (IOMS) - East Coast Region, US

Thermo Fisher Scientific is a leading company dedicated to enabling customers to make the world healthier, cleaner, and safer. As a Field Service Engineer III, you will provide expert installation, maintenance, and repair services for analytical and microscopy equipment while building strong relationships with customers and ensuring optimal system performance.

Responsibilities:

• Perform installation, preventive maintenance, troubleshooting, and repair of analytical and microscopy equipment at customer sites
• Diagnose electronics, mechanical, ultra-high vacuum, high-voltage, and system-level issues to restore instrument performance
• Provide responsive, professional customer support while meeting service commitments and customer satisfaction goals
• Train and support customers on equipment operation, maintenance practices, and basic troubleshooting
• Accurately document field service activities, including installation report and service work report, and submit timely through the required system
• Assist Commercial Teams with technical information, training, and demonstrations
• Manage territory activities effectively, including scheduling, travel planning, parts coordination, and timely communication with customers and internal teams
• Partner with internal technical support, service leadership, and cross-functional teams to resolve complex customer issues

Requirements:

• Bachelor's Degree in Electronics, Physics, Engineering, Computer Science, Chemistry or related technical field with 5+ years of experience installing, troubleshooting, repairing and calibrating analytical instruments or Advanced Degree with 3+ years of experience
• Demonstrated expertise with complex electro-mechanical systems preferably with High Resolution Mass Spec instruments
• Strong diagnostic, troubleshooting and problem-solving abilities for hardware and software issues
• Excellent interpersonal communication skills and proven ability to build positive customer relationships
• Ability to read and interpret technical documentation, schematics, and engineering drawings
• Ability to work independently while maintaining strong team collaboration
• Availability to respond to urgent customer needs
• Proficiency with Windows operating systems, networking, and standard business software
• Must follow all safety protocols and be able to work in cleanroom environments when required
• Physical ability to lift up to 50 lbs. and work in laboratory environments
• Must be legally authorized to work in the United States without sponsorship now or in the future
• Must be able to pass a comprehensive background check and drug screen
• Valid driver's license and ability to travel 80%
• Experience mentoring and training others preferred