PA & WV JOY Mining Field Service Representative II

Job Overview

The Komatsu Field Service Representative is a customer-facing role supporting the safe and reliable performance of Joy Mining equipment. In this position, you will work directly with customers alongside Chief Electricians and underground supervisors in the field.

This is a hands-on, field-based position with significant time spent at mine sites across the region. A company-provided vehicle is included to support travel within the assigned territory.

You will work closely with internal teams at our Charleroi, PA Global Distribution Center, including sales, warehouse and supply chain operations, while also partnering with manufacturing and engineering teams for technical support. Although the work is primarily field-based, this position is part of the Charleroi service team and participates in ongoing training and team meetings at that location.  

The position supports a broad regional market, and candidates may live anywhere within southwestern Pennsylvania or north central West Virginia, including the Washington, Waynesburg, Morgantown, and Fairmont areas.

Key Job Responsibilities

• Counsels customer on general mine site operations and general EHS requirements.
• Troubleshoots and repairs specific product items such as miners or shuttle cars.  Able to write accurate field reports.
• Understands machine specifications and performs inspections for customers.
• Counsels customer on preventive maintenance programs associated with specific Joy equipment.
• Participates in machine installation and commissioning to insure a flawless start-up.  Generates reports related to specific start-up issues.  Handles PSP projects in an efficient manner.
• Able to adjust Joy equipment to achieve operation targets and insures machine is operating to specifications.
• Know how to effectively operate select Joy equipment including pre-start, start-up, shut-down and all safety procedures.
• Provides 'hands on' training to customers at mine site on select equipment.
• Understands and is effective with Joy service applications such as Sales Force, SAP, Concur, etc.
• Understands mining system communications and sets correct parameters for effective operations under mine conditions.
• Effectively writes field service reports and understands root cause of problems on Joy equipment.
• Can effectively communicate at the mine level and influence positive decisions for repeat business.  Attends and participates in both internal and external sales meetings.

Qualifications/Requirements

• 1–3 years of underground experience working on electrical and mechanical components of Joy or similar equipment
• MSHA underground certification (or ability to obtain) and compliance with all MSHA safety requirements
• Bachelor’s degree in Electrical, Mining, or Mechanical Engineering preferred

Additional Information

Key Skills 

At Komatsu, we value Collaboration, working together with one or more people to complete a project or task or develop ideas or processes; Adaptability, having the ability to adjust to changes in their environment; Hunter Mentality, a combination of traits that can help someone achieve their goals with consistency and precision; Business Acumen, having the ability to understand business situations and make sound decisions that lead to successful outcomes; Application of Knowledge, being able to use what you’ve learned to make decisions and complete tasks in different situations; and Leadership, the ability to guide, influence, or lead others to accomplish a shared goal.

Work hands-on with Joy mining equipment in the field, supporting customers across southwestern Pennsylvania and north central West Virginia while being part of a strong, Charleroi-based service team!