Field Investigator - Vehicle Safety and Compliance Services (Compliance Officer I)

Position Summary

Conducts field audits and investigations of official state motor vehicle inspection facilities and inspectors, school pupil transportation providers and operators. Responsible for inspecting all registered school buses three times yearly during the months of Dec/Jan, Apr/May, and Aug/Sep.  Additionally, responsible for ensuring compliance with all legal requirements, prohibitions and policies enforced by the Registry of Motors Vehicles and the Department of Environmental Protection.

Duties and Responsibilities

• Conducts on-site field audits and compliance reviews for compliance of all legal requirements, prohibitions and policies enforced by the Registry of Motors Vehicles pertaining to Vehicle Safety & Compliance Services program responsibilities including official state motor vehicle inspection facilities and inspectors, and school pupil transportation providers and operators.

• Conducts inspections of all registered school buses three times yearly during the months of Dec/Jan, Apr/May, and Aug/Sep in accordance with M.G.L. c.90 s.7A.

• Investigates agency and consumer complaints regarding suspected or alleged violations of the legal requirements, prohibitions and policies enforced by the Registry of Motors Vehicles pertaining to Vehicle Safety & Compliance Services program responsibilities.

• Coordinates consumer level mediation and dispute resolution through interviews and challenge testing of vehicles that have failed inspection.  Acts as a liaison between inspection stations and pupil transportation providers and consumers.

• Conducts site assessments of inspection stations and Ignition Interlock Providers for compliance with initial application requirements.

• Assists local municipalities and law enforcement with annual taxi inspections and periodic roadside inspection sticker compliance checks.

• Coordinates and conducts training and industry outreach presentations to pupil transportation providers regarding operator licensing, vehicle equipment requirements and compliance.

• Conducts pre-registration compliance review of all school pupil transportation providers and vehicles.

• Conducts Low Emission Vehicle (LEV) Program checks for used car sales of vehicles under 7,500 miles.

• Performs periodic school pupil transport compliance checks in conjunction with local law enforcement for compliance with all governing laws and rules & regulations.

Pre‐Hire Process

Upon a conditional offer of employment, applicants must agree to and successfully satisfy: (i) a comprehensive name-based and fingerprint-based background check of his/her state and federal criminal history records information from all U.S. states, the District of Columbia and certain U.S. Territories and from some foreign nations; (ii) an employment reference check, and (iii) a satisfactory review of his/her driving records to be eligible for this position.

About MassDOT

The 4,000+ employees of Massachusetts Department of Transportation (MassDOT) take great pride in connecting the Commonwealth’s residents and communities. MassDOT is responsible for developing, implementing, and coordinating transportation policies and projects for the Commonwealth of Massachusetts and to efficiently plan, design, construct, and maintain a safe statewide transportation system which effectively meets the transportation needs of the Commonwealth. Information about MassDOT’s inclusive culture and career opportunities can be found at mass.gov/massdot-careers.

MassDOT’s divisions include Highway, Registry of Motor Vehicles, Aeronautics, and Rail & Transit. Headquarters (Planning & Enterprise Services) provides business and administrative support and policy leadership for each of the four (4) divisions.  

Minimum Entrance Requirements

This requisition will remain open until filled; however, first consideration will be given to those applicants that apply within the first 14 days.

Current MassDOT employees should use their internal MassCareers account to apply.

All job applications must be submitted online through MassCareers to be considered.

Please provide a complete, accurate and current resume / application for MassDOT to review in order to determine if your submitted materials meet the minimum entrance requirements for the position.   

Applicants must have at least (A) two years of full-time, or equivalent part-time, experience in investigatory, law enforcement or regulatory administration work, or (B) and equivalent combination of the required experience and the substitutions below.

Substitutions

A Bachelor's or higher degree may be substituted for the required experience.*

*Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

• For questions regarding the job posting, please email the MassDOT Talent Acquisition Team at talentacquisition@dot.state.ma.us.

• For general questions regarding MassDOT, call the Human Resources Service Center at 857‐368‐4722.

• For a disability‐related reasonable accommodation or alternative application method, call the ADA Coordinator, Lucy Bayard, at 857‐274‐1935.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer.  Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.  Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements.  We encourage individuals who believe they have the skills necessary to thrive to apply for this role.