INSPIRE Leadership Development Program - Amusement & Family Entertainment Operations

Company Description

Picture a shimmering oasis overlooking the Sonoran Desert and the McDowell mountains - Fairmont Scottsdale Princess offers luxury and world class hospitality with over 300,000 square feet of meeting space.  This award-winning meetings resort has 750 guest rooms, five award-winning restaurants, six sparkling heated pools, and a luxurious Well & Being Spa. The Fairmont Scottsdale Princess was recently recognized with the AAA Five Diamond rating for over 30 years, making it one of the longest running AAA Five Diamond Resorts in the America’s. The only thing missing is you!

What’s in it for you:

• Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
• Free meals at our on-site employee restaurant
• Learning programs through our Academies designed to sharpen your skills
• Great Medical and Dental benefits, 401K, Direct Deposit etc.
• Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is the limit!

Job Description

The INSPIRE Leadership Development Program is an accelerated leadership pathway designed for driven and emerging hospitality leaders seeking to grow into a future management role within a luxury resort environment.

This immersive 18 month program provides hands on leadership experience across multiple areas of Resort Experience operations, including large scale event operations, technical event operations and warehousing, and family entertainment and childcare operations. Participants will work alongside experienced leaders while developing the operational knowledge, leadership capabilities, strategic thinking, and decision-making skills necessary to transition into their first management position.

The program begins with a strong focus on learning resort operations, SOPs, service standards, and leadership expectations through mentorship and guided development. As the program progresses, participants will take on increasing operational ownership and leadership responsibilities while preparing to become empowered and independent leaders.

This position is ideal for individuals who are eager to grow their hospitality leadership career, thrive in fast paced operational environments, and are passionate about creating exceptional guest experiences.

Leadership Development & Operations

• Partner closely with Resort Experience leaders to gain exposure to leadership strategy, operational planning, and decision making
• Learn and uphold Fairmont luxury service standards and Resort Experience operational expectations
• Develop strong knowledge of SOPs, operational workflows, safety procedures, and guest experience standards
• Support and perform talent acquisition in all roles
• Support day to day operational leadership across multiple Resort Experience divisions
• Demonstrate professionalism, accountability, initiative, and strong leadership presence
• Foster a collaborative, guest focused, and positive team culture

Large Scale Event Operations

• Support the planning, coordination, and execution of seasonal activations and resort events
• Assist with operational readiness, staffing support, guest flow, and event logistics
• Support entertainment operations, concessions, guest services, and operational execution during high volume periods
• Partner with cross functional teams to ensure seamless event operations and guest experience delivery

Technical Event Operations & Warehousing

• Support technical event installations, lighting and décor operations, and operational setup
• Assist with warehouse organization, inventory readiness, refurbishment processes, and logistical support
• Gain exposure to technical operations planning, safety standards, and equipment oversight
• Support installation and strike timelines during seasonal activations and large-scale events

Family Entertainment & Childcare Operations

• Support daily operations of family focused resort experiences including Camp Trailblazers and Day Camp programming
• Assist with staffing readiness, operational execution, guest engagement, and program support
• Gain exposure to childcare compliance standards, onboarding, training, and SOP execution
• Support the development and delivery of engaging family experiences aligned with resort standards

Team Support & Guest Experience

• Assist with colleague supervision, operational support, and training readiness
• Support guest recovery situations and help resolve operational challenges professionally and efficiently
• Maintain high standards of organization, presentation, cleanliness, and operational readiness
• Participate in leadership development conversations, mentorship opportunities, and performance coaching

Qualifications

Are you ready to take on the challenge? We seek individuals who are passionate about people, with these skills and qualifications: 

• Minimum of 1-year cumulative experience in hospitality (within hotel environment, preferred) or a customer-service orientated environment (and/or experience in specific area you are applying); 
• Post-secondary education (i.e. bachelor’s, or master’s degree) in Hospitality or Business is an asset (However, applicants from all disciplines will be considered); 
• Desire to advance your hospitality career, with strong ability, engagement, and motivation; 
• Agile and works well in fast-paced environments, willing to learn and commit to a role; 
• Legal working eligibility in country you are applying, at this time we are unable to provide sponsorship 
• Previous leadership or supervisory experience leading teams within hospitality, events, entertainment, recreation, childcare, retail, or guest experience environments
• Strong desire to grow into a management role within hospitality operations
• Demonstrated leadership potential with a proactive, driven, and solution focused mindset
• Strong communication, organizational, interpersonal, and problem-solving skills
• Ability to adapt quickly in fast paced and changing operational environments
• Ability to work flexible schedules including evenings, weekends, holidays, and peak seasonal periods
• CPR & First Aid Certification
• Food Handlers Certification
• Fingerprint Clearance Card
• Title 4 Liquor Certification
• Negative Tuberculosis Test
• High School Diploma or GED

Additional Information

Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS