Customer Service Assistant 2

About Us:

Our mission is to assure all residential and business consumers access to adequate, safe, and reliable utility services at fair prices, while facilitating an environment that provides competitive choices.

Business Resources Department, Administration Division:

The Office of Administration provides internal support to the PUCO, including docketing, an e-filing system essential to the day-to-day operations of the agency.

Customer Service Assistant 2 (CSA2)

Business Resources Department, Administration Division

Hourly Rate: $23.65

What You'll Do:

As a CSA2 in the Business Resources Department, Administration Division you will:

• Respond to inquiries, requests for information and/or complaints;
• Coordinate requests for and retrieval of documents and information;
• Input and process public filings for DIS (Docketing Information System)
• Review paperwork submitted for correctness and performing quality control review;
• Prepare confidential documents for uploading into confidential document repository;
• Prepare and e-filing public comments received;
• Assist with front counter duties and acting as receptionist for division as needed;
• Other duties as assigned

Preferred Qualifications:

• Intermediate skills with Microsoft Office Suite (e.g., Word, Excel, PowerPoint & Outlook)
• Ability to learn various additional agency specific systems

Report in location: 180 E. Broad St., Columbus, Ohio 43215, Franklin County.

Salary Information: Unless required by legislation or union contract, starting salary is set at the lowest rate of the salary range. In most cases, successful employees will increase a step in the salary range within six months, with subsequent step increases occurring every year. In addition, the State of Ohio offers cost of living adjustments, longevity supplements after five years of public service, and wellness incentives.

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

9 mos. trg. or 9 mos. exp. in office practices & procedures; 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people; 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing; 9 mos. trg. or 9 mos. exp. in operation of personal computer.

-Or equivalent of Minimum Qualifications for Employment noted above.

Job Skills: Customer Service

Technical Skills: Administrative support/services, Clerical & Data Entry, Customer Service

Professional Skills: Attention to Detail, Collaboration, Verbal Communication, Written Communication

Applications must clearly indicate how the applicant meets the minimum qualifications for the position.  All answers to the supplemental questions must be supported by information provided in the work experience &/or education sections on your civil service application. Please do not use “see resume” as a substitution for the completed application; assumptions will not be made.  If you have attached supporting documents in the past, you must make them relevant on your current application. This is done in step 7 “Additional Attachments.” 

*****Written &/or oral assessments will be administered in person as part of the selection process at our Columbus, Ohio central headquarter office.*****

For Bargaining unit positions, the provisions of the Ohio Civil Service Employees Association contract apply.

Selection devices, proficiency testing and/or assessments may be used to determine if an applicant meets and is proficient in the minimum qualifications for this position.  If you are applying for the same classification within a four month period, your previous score from the selection instrument (interview, proficiency test and/or assessment) may be carried forward for consideration.

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.