Patient Service Representative - Rehab Services - Full Time - Nashua, NH
Nashua, New Hampshire, United States of America
Full Time
1 day ago
Key skills
Communication
About this role
Come work at the best place to give and receive care!
Job Description:
Full time | 32 hours/week | Monday - Thursday 9:30am - 6:00pm
Who We Are
Southern New Hampshire Health has been a cornerstone of the region since 1893, delivering high-quality, compassionate care close to home. Anchored by Southern New Hampshire Medical Center—a 188-bed, DNV-accredited hospital in downtown Nashua with a Level III-N trauma center, Level II Special Care Nursery, and Magnet® designation for nursing excellence—we offer a full spectrum of services from primary care to advanced diagnostics and specialized treatments. Our medical staff includes over 500 providers from Foundation Medical Partners and local practices. Foundation Medical Partners, our multi-specialty group, spans 70+ practices across southern New Hampshire and northern Massachusetts, providing coordinated, patient-centered care to thousands each year.
About the Job
The Patient Service Representative serves as a key member of the front desk and administrative support team within our Rehab/Clinical areas. This role is responsible for delivering exceptional customer service while managing patient-facing and clerical operations including registration, scheduling, referrals, documentation, and payment collection.
What You’ll Do
Greet, direct, and register patients in a professional and compassionate manner
Answer incoming telephone calls and provide general information
Schedule appointments and enter, track, and manage referrals
Collect and accurately process co-payments and daily batches
Obtain, verify, and update patient demographic and insurance information
Scan, index, and file documentation within the medical record
Process insurance requirements and communicate effectively with patients and staff
Schedule interpreter services, including live interpreters and translation technologies
Maintain compliance with HIPAA and confidentiality regulations
Stay current with EPIC upgrades, policies, and procedures
Participate in process improvement initiatives
Identify safety concerns and notify appropriate personnel
Provide back-up support to other administrative staff as needed
Attend mandatory training and in-services
Who You Are / Requirements
Minimum Requirements
High School Diploma or equivalent
Knowledge of reception tasks, clinic workflows, and office procedures
Basic computer skills with proficiency in Microsoft Office
Strong organizational skills with the ability to multitask in a fast-paced environment
Ability to work independently and as part of a team
Effective written and verbal communication skills
Professional demeanor with a caring, customer-service–focused approach
Preferred Qualifications
Minimum of one year of customer service experience
Understanding of medical terminology
Why You’ll Love Us
Southern NH Medical Center is a 5-time Magnet designated hospital
Health, dental, prescription, and vision coverage for full-time & part-time employees
Medical, dental, and vision coverage
Life insurance
Short- and long-term disability
Flexible Spending Accounts (FSA)
Competitive pay
Tuition Reimbursement
Nursing Student Loan Paydown Program
403(b) Retirement Savings Plan
Education & paid training courses for continued career progression
Work Shift:
Full time | 32 hours/week | Monday - Thursday 9:30am - 6:00pmSolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.