CCS Global Tech is a rapidly growing Information Technology company with a diverse portfolio of technology products and services and a large network of industry partnerships. With over 22 years of being a successful business with a global talent pool and presence, CCS is a certified Microsoft Gold Partner and specializes in delivering expert Microsoft based solutions for technical and business needs. We have been recognized by Inc. 500 Magazine as one of the fastest growing small companies in the Unites States.

we are a Tier 1 vendor for the City and County of San Francisco for Cloud Services, Staffing Services and Training Services. For this multi-year opportunity with a diverse set of needs to address, we are currently focusing on establishing partnerships with individuals as well as companies who can help us enhance our overall service portfolio, cut lead times, and ultimately help us deliver successfully. We currently hold sizable Government accounts in the San Francisco bay area including City and County of San Francisco, San Mateo County, and Santa Clara County.

We take great pride in our global reach and local influence. Your experience alongside our highly skilled and talented internal team who guide you along the way, offers key insights into what helps you stand out in a competitive job market.

If you are a partner company, please submit resumes with contact information of your own W2 Consultants only. Submitted consultants are expected to have excellent communication skills.

Responsibility:

The contractors(s) will be responsible for:

Maintaining client support during SMUD business hours and after hours (5p up to midnight) on pre-scheduled dates.
Ensuring ServiceNow tickets assigned to the contractor are processed and completed.
Being available onsite for meetings and to facilitate the gathering of requirements, documentation, and perform all aspects service contract duties, etc.
SMUD Training - SMUD Staff will train the initial start-up contractor with the needed job functions. Once the initial contractor is trained, the contract staff will be expected to train any contract staff that will be working on the support contract.
Contractor Training - Provide training to contract staff that will be working on support contract. Training is to be provided in a train the trainer approach accompanied by full documentation of all processes and procedures of the support contract.
Contractor's work schedule will fall between 7am and 11:59pm Pacific Time, with work hours to be agreed with immediate Supervisor.
The contractor is expected to be onsite
The resource working on this task will have strong communication, written and collaboration skills, with the ability to communicate highly technical information to project team both verbally and in writing.

Mandatory Skills:

Minimum 2 years of experience in IT operations support.
The selected candidates must be physically able to perform the duties of the position and MAY be required to pass a SMUD medical examination and Fitness for Duty screening.
The selected candidate must be available to work on site at SMUD office locations. Some remote work may be available during the contract.
The selected candidate must be available to work on site at SMUD HQ after 5pm on pre scheduled dates. This is in support of Committee and Board meetings where prep starts at 5 PM and A/V support/troubleshooting can continue to midnight or later.
Technical Requirements

Work Delivery - Ability to work with minimal direction, yet also work in a team environment.
Physical Duties - Ability to lift up to 50lbs.
Report to Supervisor, IT Platform Services.
Install, maintain, diagnose and prepare computer hardware, printers, plotters, and related peripheral equipment with Microsoft software products in a networked environment.
Diagnose, research and resolve computer issues.

Desirable Skills:

Desirable Qualifications: CompTIA

Endpoint Support Technician

Key skills

About this role