CCS Global TechRemote
Support Services Project Manager/Specialist
Remote or Louisiana
Contract
3 weeks ago
Key skills
Project ManagementCommunication
About this role
CCS Global Tech is a rapidly growing Information Technology company with a diverse portfolio of technology products and services and a large network of industry partnerships. With over 22 years of being a successful business with a global talent pool and presence, CCS is a certified Microsoft Gold Partner and specializes in delivering expert Microsoft based solutions for technical and business needs. We have been recognized by Inc. 500 Magazine as one of the fastest growing small companies in the Unites States.
we are a Tier 1 vendor for the City and County of San Francisco for Cloud Services, Staffing Services and Training Services. For this multi-year opportunity with a diverse set of needs to address, we are currently focusing on establishing partnerships with individuals as well as companies who can help us enhance our overall service portfolio, cut lead times, and ultimately help us deliver successfully. We currently hold sizable Government accounts in the San Francisco bay area including City and County of San Francisco, San Mateo County, and Santa Clara County.
We take great pride in our global reach and local influence. Your experience alongside our highly skilled and talented internal team who guide you along the way, offers key insights into what helps you stand out in a competitive job market.
If you are a partner company, please submit resumes with contact information of your own W2 Consultants only. Submitted consultants are expected to have excellent communication skills.
Roles/Responsibilities:
LOS Audits & Project Support
This position will focus on financial review/improvement and specialty project support:
- Provide technical and administrative support to ensure the AT&T Legacy Services Conversion Project (C2C) milestones are met statewide.
- Conduct comprehensive network and voice service and billing audits to ensure accuracy.
- Develop and deliver training to new and existing NCS staff on communications billing audit procedures and compliance standards.
- Lead and train NCS staff on complex, specialty VoIP service implementations, including HELD Protocol migrations to modernize emergency location services.
Mandatory Skills:
- Minimum of 15 years' experience with telecommunications technologies.
- Advanced understanding of telecom vendors, available services, and project management workflows.
- Extensive knowledge of Centrex, and other AT&T service offerings, including infrastructure, features and billing processes.
- Direct experience delivering telecommunications services to State governments with an in depth understanding of their unique network/telecom needs.
- Experience leading financial and billing audits, with a focus on reconciling invoices, identifying billing errors, and quantifying cost savings.
- Extensive VoIP service implementation experience, including knowledge of network infrastructure requirements.
- In-depth knowledge of E911 regulations, best practices, and technologies, including network foundations.
- Resources must reside within the Baton Rouge Metropolitan Area to support possible onsite needs.
Desirable Skills: N/A