About this role
This position will primarily be 'Telework' based. But Candidate MUST reside within a commutable distance from Harrisburg, PA / be able to report to the DOH office location on an 'AS NEEDED' basis.
Requirements:
Manually merge immunization records in PIERS possible duplicate case queues
Merge duplicate immunization records identified by providers reporting to PIERS
Separate records that are found to be comingled or incorrectly merged
Resolve data discrepancies in patient records
Identify trends in the creation of duplicate records
Suggest improvements to IIS matching and merging processes
Work with the registry manager and other IIS staff to develop, update, and maintain clearly defined standard operating procedures to support manual merging of immunization records and separation of records that have been incorrectly merged
Process immunization record requests
Process immunization record change requests
Provide PIERS hotline support for calls from the public regarding their immunization record requests
Communicate with public regarding their immunization record requests via phone and email
Adhere to jurisdiction policies to always maintain the security and confidentiality of PIERS data
Communicate and collaborate with IIS staff to resolve duplicates and comingled records
Consistently treat end users, stakeholders, and co-workers with dignity and respect
Create and maintain a work environment that is welcoming and respectful of diversity
Assist with other related tasks and duties as necessary