Customer Success Manager, Small & Mid-Market – Join Our Remote Talent Community

Securly is a market leader in student safety, wellness, and engagement, trusted by over 20,000 schools and 20 million students worldwide. They are seeking to connect with high-performing Customer Success Managers with experience in EdTech or SaaS to join their Remote Talent Community for future openings.

Responsibilities:

• Experience in a customer success or customer-facing SaaS role, ideally within EdTech
• A track record of managing 200–400 accounts with digital engagement models
• Familiarity with tools like Gainsight, Salesforce, and customer marketing platforms
• Strength in building scalable workflows for onboarding, renewal, and expansion
• Proactive communication skills and strong organizational habits
• Knowledge of K-12 school cycles and priorities (preferred but not required)
• A data-driven CSM who thrives in high-volume, process-oriented environments
• Skilled at automating and scaling engagement to reach a broad customer base
• Excited about improving product adoption and retention using tech-forward methods
• Comfortable working independently in a fast-paced, remote-first company
• Motivated to help schools get the most from student wellness and safety tools

Requirements:

• Experience in a customer success or customer-facing SaaS role, ideally within EdTech
• A track record of managing 200–400 accounts with digital engagement models
• Familiarity with tools like Gainsight, Salesforce, and customer marketing platforms
• Strength in building scalable workflows for onboarding, renewal, and expansion
• Proactive communication skills and strong organizational habits
• Knowledge of K-12 school cycles and priorities (preferred but not required)