Morgan Wood ProductsRemote
REMOTE Legal Customer Service Representative - Retainer Specialist
United States of America
Full Time
3 weeks ago
$18 USD
No H1B
Key skills
Social Security Disability BenefitsVeterans Disability BenefitsAuto DialerMicrosoft Office SuiteHigh Volume SalesCall Center ExperienceElectronic Document SigningBilingualPersuasive Phone PresencePatienceSales
About this role
Morgan Wood Products is a company focused on assisting individuals with social security disability benefits and veterans disability benefits. They are seeking a Legal Customer Service Representative - Retainer Specialist to guide clients through the representation forms process and help obtain necessary signatures for claims.
Responsibilities:
- Answer calls on auto dialer from potential clients
- Patiently explain the documents to the clients
- Walk the clients through the process of how to electronically sign documents via text and email
- Document the calls accordingly so that our phone system can dial the next call
- Performs other related duties as assigned
Requirements:
- Must have a persuasive phone presence and have the ability to persuade the client to complete the representation forms
- Must be tech savvy and must be able to explain to a non-tech savvy client how to electronically sign documents by text and email
- Must have a friendly, professional telephone voice
- Must be patient with clients
- Must be a problem solver
- Must be an independent worker
- Must be able to handle a high call volume with back-to-back calls; hundreds of calls per day
- Ability to function well in a high-paced and at times stressful environment
- Proficiency with Microsoft Office Suite and general computer proficiency
- Reliable and dependable attendance is essential
- Must be able to work Monday through Friday from 9:00 am to 6:00 pm EST
- High school diploma or equivalent
- At least two years of high volume sales and/or call center experience required
- Auto dialer experience is required
- Must have a desk, chair and basic essentials to work from home
- Must have a quiet work area without noise or distractions
- Must have personal high speed internet service (Wi-Fi is not acceptable). Our minimum internet speed requirement is 100 download & 20 upload speed
- Must be logged onto your work computer and able to answer calls during your normal work hours
- Remote workers must be based in the United States and must reside in one of the following states: FL, GA, IL, IN, MA, NC, NJ, NV, NY, PA, SC, TX or WV
- Bilingual is preferred