IVR QE Tester (Quality Engineering) | W2 Only | Remote role |

Xlysi LLC is seeking a skilled and detail-oriented IVR QE Tester to support testing and validation of Interactive Voice Response (IVR) systems. The role involves executing tests, performing validations, and collaborating with various teams to ensure the quality of IVR systems, particularly in the healthcare domain.

Responsibilities:

• Execute testing for IVR call flows, prompts, DTMF inputs, and routing logic
• Perform end-to-end validation across IVR, APIs, and backend systems
• Analyze logs and system behavior to identify and troubleshoot defects
• Collaborate with QA, development, and business teams for issue resolution
• Perform regression testing, UAT, and production validation
• Validate AWS Connect contact flows, routing profiles, and call handling logic
• Test integration of AWS Connect with APIs, backend systems, and data sources
• Verify call recordings, transcripts, and Contact Trace Records (CTR)
• Perform testing of AWS Connect components such as queues, agents, and routing scenarios
• Analyze AWS Connect logs and monitor performance for defects and issues

Requirements:

• 3+ years of QA testing experience in IVR/telecom domain
• Strong understanding of IVR systems, call flows, and telephony concepts
• Experience with API testing (REST services, Postman)
• Strong SQL skills for data validation
• Experience with Python (automation or scripting)
• Experience with defect tracking tools (Jira, Azure DevOps, etc.)
• Healthcare domain knowledge is mandatory, including: Claims processing, Member (eligibility and enrollment), Authorization workflows
• Hands-on experience with IVR testing tools (Cyara)
• Experience with contact center platforms (Genesys, Avaya, Cisco)
• Strong communication and collaboration skills
• Detail-oriented with a strong quality mindset
• Experience working in Agile/Scrum environments
• Ability to work independently in a fast-paced environment
• Experience with TOSCA Test Suite
• Experience with Playwright automation