Key skills
CAIAnalyticsAmazon Web ServicesGitOpsLeadershipProblem SolvingSales
About this role
Recruiter:Anuradha Saldi
Hiring Manager:Ankur Chhabra
Career Grade: F
Internal Closing Date: July 2 2026
About the role
- Provision of service & infrastructure event management support and evolution.
What you will be doing (Role Accountabilities)
1.Support Event management function in Model office
2. Take initiative to keep own skills up to date and to maintain an awareness of developments in service assurance tools.
3. Provide Event management Support capabilities: -
a. Support tools team through tools inputs to: Support scoping and costing of options to resolve business capacity issues.
b. Support investigation of service and component capacity issues.
c. Carry out impact analysis and risk assessment on RCA for critical events. Support root cause investigations
d. Conduct diagnosis in support of Service Desk, Problem management team
e. Support problem investigations
f. Support development of permanent solution
g. Conduct housekeeping tasks
h. Identify performance issues
i. Model options for tuning
j. Participate in change on Service assurance tools and approve the same.
k. Conduct investigation and Identify issues and opportunities
l. Optimize event monitoring rules and correlation approach
4. Ensures that appropriate Model office product standards.
5. Lead project and coordinate with various stakeholders.
6. Contribute to the Event Management process and its operation and perform defined Event management tasks.
What you’ll need to succeed (Skills & Experience)
kill Category
Skill Title
Key Requirement / Description
Desired Skill Level
Technical
Network Management & Monitoring Tools
Hands-on with tools like EMC SMARTS, EMC Ionix, NCM, Prognosis, SevOne, SNOW/BMC, NetBrain
Operational & config experience in at least 3 tools; understanding of Network, VoIP & Security tools
Technical
Virtual Machine Management
Knowledge of VMware vCentre / vSphere environments
Experience managing virtual machines using VMware tools
Technical
Data Analytics
Use of analytical tools and techniques
Ability to analyse data and identify trends/patterns
Technical
Microsoft Excel
Working knowledge of Excel
Perform basic functions, worksheets & formulas
Technical
Microsoft PowerPoint
Working knowledge of PowerPoint
Create presentations with SLAs, trends, RCA & mitigation
Professional
Numeracy
Interpretation of numerical data
Use statistical functions to analyse and summarise data
Professional
Commercial Awareness
Understanding contracts & financial aspects
Basic awareness of commercial/financial issues within role
Professional
Problem Solving
Root cause analysis and structured thinking
Identify root causes when sufficient data is available
Professional
Process Improvement
Improve simple business processes
Execute improvement activities within own domain
BT Group’s Behaviours
Customer First
Prioritize customer needs in every decision and action.
Challengers
Challenge the status quo and bring innovative ideas to life.
Committed
Own outcomes and deliver with integrity.
Clear
Communicate openly and simply, ensuring alignment.
Connected
Collaborate across teams to achieve shared goals.
About the role
The Site Reliability Engineering Associate 3 assists with a range of routine activities in the service performance, reliability and availability that internal and external customers expect.
What you’ll be doing
1. Assists with routine activities in the implementation of new software development life cycle automation tools, frameworks, and code pipelines (continuous integration/continuous delivery pipelines), applies best practices that are delivered from site reliability engineering leadership with a focus on the re-use of application code, demonstrates consistent software delivery practices and produces continuous integration/continuous delivery platform solutions using Amazon Web Services cloud, infrastructure as code (IaC), GitOps, and container technologies
2. Assists in the delivery of technology development and solutions that provide business value and meet customer requirements, encouraging team's use of innovative approaches and tools to solve problems
3. Assists with the implementation of monitoring tooling used to optimise systems for uptime, performance, and reliability, and robust monitoring and alerting systems
4. Writes routine tests that investigate how infrastructure handles failure and scaling
5. Assists in executing work in scaling systems sustainably through mechanisms like automation and evolves systems by pushing for changes that improve reliability and velocity
6. Assists the delivery of infrastructure as code software to improve the availability, scalability, latency, and efficiency of services
7. Assists with the implementation of continuous integration/continuous delivery systems
8. Works with sales and application management support in capacity and performance planning
Essential Skills / Experience
Desirable Skills / Experience
Our Package
At BT International, our purpose is to keep the world connected. As part of BT, we build on almost 180 years of innovation and expertise to deliver secure connectivity and digital services to some of the world’s leading multinational businesses and organisations. Our customers trust us to safeguard their data, drive their digital transformation and keep their businesses running. With colleagues on the ground across the world and supporting customers wherever they need to operate, BT International offers a truly global experience. Whether it’s about providing cloud connectivity, helping organisations collaborate, or enabling innovation in cybersecurity and digital services, you’ll be part of a team that shapes how businesses succeed in a world that is being transformed by AI. If you have the drive and ambition to make an impact on a global stage, BT International is where it happens.