Director, AI Learning and Enablement

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Job Category

Program & Project Management

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

AI Learning & Enablement Director | TPIL Learning & Enablement

Salesforce is looking for a seasoned people leader to serve as AI Learning & Enablement Director within the TPIL Learning & Enablement team. This is a high-impact leadership role responsible for setting the strategic direction of AI adoption, enablement, and learning across Salesforce's engineering organization — and building the team and programs that bring that strategy to life.

You'll lead a team of Learning Program Managers and work cross-functionally to ensure Salesforce's technical workforce is equipped to navigate and embrace AI-powered ways of working. You'll be as comfortable in an executive steering conversation as you are reviewing a learning curriculum — and you'll know how to translate organizational priorities into learning programs that stick.

What You'll Do

Strategy & Leadership

• Define and own the AI Adoption, Enablement, and Learning strategy for Salesforce's technical workforce, aligning with broader company and TPIL priorities

• Serve as the team's senior voice in cross-functional discussions with Engineering, Product, and HR leadership on AI readiness and workforce transformation

• Translate business goals and AI adoption metrics into actionable learning roadmaps, ensuring programs are measurable, scalable, and timely

• Identify emerging trends in AI and learning technology to continuously evolve the team's approach and offerings

People Management

• Directly manage and develop a team of Learning Program Managers, setting clear goals, providing regular coaching, and fostering a high-performance culture

• Build a team environment that prioritizes collaboration, psychological safety, and continuous learning

• Attract, develop, and retain top talent — creating growth paths for team members and building bench strength for the future

• Champion the work of the team internally and advocate for the resources needed to scale impact

Program Oversight & Delivery

• Provide strategic oversight of all AI-focused learning programs — from design through delivery and iteration

• Partner with Program Managers to set program priorities, remove blockers, and ensure high-quality execution

• Establish consistent frameworks, standards, and best practices for how the team designs and delivers AI enablement

• Drive adoption and engagement metrics across programs, using data to inform decisions and demonstrate impact to stakeholders

Building an AI-Native Team

• Partner closely with senior Individual Contributors (ICs) within the TPIL team to co-create an AI-native working culture — one that is highly effective and efficient through the deliberate and creative use of AI tools

• Champion the adoption of AI-powered tools and workflows within the team itself, modelling the behaviours you're enabling across the broader organisation

• Drive the team to continuously experiment with and embed AI tools into everyday work — from program design and content creation to stakeholder communication and impact reporting

Stakeholder & Executive Engagement

• Engage regularly with senior engineering and product leaders to understand evolving AI adoption needs and align the team's work accordingly

• Build strong relationships with key stakeholders across Salesforce to ensure enablement efforts are embedded in the flow of work — not just point-in-time events

• Represent TPIL Learning & Enablement at the leadership level in planning cycles, OKR setting, and organizational reviews

What You'll Bring

Leadership & Management

• Proven track record as a people manager, with experience leading a team of program managers or similar roles in a learning, enablement, or organizational effectiveness function

• Demonstrated ability to build and develop high-performing teams — you know how to hire well, coach deeply, and create cultures where people do their best work

• Experience managing through ambiguity in fast-moving, technology-forward organizations

Strategic Thinking & Execution

• Strong ability to connect organizational strategy to learning design — you don't just build programs, you build programs that move the needle

• Experience owning and driving learning or enablement strategy at scale, ideally across a technical or engineering workforce

• Comfortable setting OKRs, tracking outcomes, and reporting on impact at a senior level

AI, Engineering & Enablement Expertise

• Deep familiarity with AI/ML concepts and the rapidly evolving landscape of AI tools, including LLMs, Agentforce, and AI-powered developer and productivity tooling

• Strong working knowledge of AI-powered coding and productivity tools — including Claude Code, Cursor, Windsurf, and similar tools — and actively uses them in day-to-day work to stay productive and model AI-native ways of working

• Strong understanding of engineering and product development lifecycles — you speak the language of developers, architects, and product managers, and can design enablement that fits into how they actually work

• Experience designing or overseeing a broad range of enablement activities — not just formal learning programs, but also hands-on labs, hackathons, communities of practice, tooling guides, technical documentation, change management, and in-the-flow-of-work enablement

• Fluent in AI adoption, digital transformation, and technology change management — you understand the human and technical dimensions of getting engineers and PMs to embrace new ways of working

• Deep understanding of adult learning principles and modern learning design; equally comfortable with informal and social learning approaches

• Familiarity with Salesforce platform, products, and engineering culture is a strong advantage

Communication & Influence

• Exceptional communication and storytelling skills — you can inspire a room, write a compelling exec brief, and give actionable feedback on a learning deck all in the same day

• Strong executive presence with the ability to influence without authority across a matrixed organization

• Ability to translate complex technical concepts into clear, accessible, and motivating narratives for diverse audiences

Preferred Skills & Qualifications

• Bachelor's degree in Computer Science, Engineering, Product Management, or a related technical or business field

• Advanced degree (MBA, MS, or equivalent) is a plus — but not required if you have the experience and track record to back it up

Experience

• 10+ years of experience in engineering, product management, technical program management, or a closely related field — with a clear passion for enabling others and building capability

• 4–5 years in a senior people management role, leading high-performing technical or cross-functional teams

• Track record of driving complex, multi-stakeholder initiatives at scale — you know how to get things done in a large, fast-moving organization

• Experience working within or alongside large engineering or product organizations (10,000+ employees preferred)

• Demonstrated interest or experience in learning, enablement, change management, or organizational effectiveness — whether through a dedicated role, a passion project, or a major initiative you've led

• Prior experience in a Director-level or equivalent leadership role is strongly preferred

Technical & AI Skills

• Hands-on, working proficiency with AI-powered tools such as Claude Code, Cursor, Windsurf, GitHub Copilot, or similar developer-focused AI tools — and you use them regularly, not just occasionally

• Practical experience using Generative AI (including LLMs) to enhance personal productivity and team workflows

• Familiarity with Salesforce products, platform, and the Agentforce ecosystem is a strong advantage

• Comfortable using data and analytics to measure and communicate impact — whether through dashboards, survey tools, or product analytics

Certifications (Preferred, Not Required)

• Salesforce certifications (e.g., Salesforce Administrator, Platform App Builder, AI Associate) are a plus

• Agile or program management certifications (e.g., PMP, PMI-ACP, SAFe) are valued

• Any credentials in coaching, facilitation, or change management are a bonus — but enthusiasm for enabling people matters far more than formal credentials here

About the Team
This role sits within the TPIL Learning & Enablement team, reporting to the Senior Director of TPIL Learning & Enablement. The team is focused on helping Salesforce's engineering and technical organization navigate the AI-powered future of work — building the skills, confidence, and habits that allow Salesforce's workforce to do their best work in an AI-native environment.
Salesforce is an equal opportunity employer and values diversity at our company.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.